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Enrich And Enlight Business Consulting
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Opening For Process Trainer

Opening For Process Trainer

Enrich And Enlight Business Consulting

2 - 7 years

2 - 7 Lacs

Hyderabad Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Inbound Process Trainer International BPO International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Training Development & Delivery: Create and conduct training sessions for new hires and existing employees, focusing on process knowledge, soft skills, compliance, and product updates. Needs Analysis: Collaborate with Quality and Operations teams to identify training needs and process gaps, ensuring training programs align with organizational goals. Performance Monitoring: Evaluate trainees' understanding and readiness for live operations through assessments, providing feedback and coaching to enhance performance. Content Management: Maintain and update training materials to align with industry and process changes, ensuring relevance and effectiveness. Stakeholder Collaboration: Work closely with internal teams to design and execute action plans, contributing to process improvement initiatives. Compliance & Reporting: Ensure adherence to regulatory and compliance standards, maintaining records and generating reports to inform management decisions.

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Opening For Process Trainer