Job
Description
OPD Clinic executive ( 2 PM to 10 PM) of Apollo Sugar Clinic is responsible for creating a positive and welcoming first impression for patients and visitors. As the primary point of contact, the Front Desk Executive is crucial in ensuring efficient clinic operations, exceptional customer service, and effective communication between patients, staff, and medical professionals. Key Responsibilities: ( Preference will be givent to female candidated staying in and around Shapoorji / New Town) Patient Check-in and Check-out: Greet patients warmly as they arrive, verify their appointments, and ensure accurate patient information is collected. Efficiently manage the check-out process, schedule follow-up appointments, and provide relevant instructions to patients. Appointment Scheduling: Coordinate and schedule patient appointments, consultations, and follow-up visits using the clinic's scheduling software. Manage appointment calendars, ensuring optimal utilization of available time slots. Phone and Email Management: Answer incoming calls, address inquiries, schedule appointments, and direct calls to the appropriate medical staff. Respond promptly to emails, providing relevant information and assistance. Patient Records: Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations. Input and update patient information into the electronic health record (EHR) system. Billing and Payment Handling: Assist patients with billing inquiries, insurance verification, and payment processing. Collaborate with the billing department to ensure accurate billing information is provided. Patient Coordination: Coordinate patient referrals to specialists, laboratories, and other medical facilities as necessary. Facilitate communication between patients and medical staff to ensure smooth care coordination. Visitor Assistance: Welcome and assist visitors, provide information about clinic services, and direct them to appropriate departments or personnel. Maintaining Reception Area: Ensure the reception area is clean, organized, and always well-presented. Display relevant informational materials and keep the area free from clutter. Inventory Management: Monitor and maintain office supplies, brochures, and informational materials required at the front desk. Emergency Response: Follow established protocols in case of medical emergencies, providing immediate assistance and contacting medical personnel as needed. Communication: Collaborate with medical staff, nurses, and doctors to convey important patient-related information, appointment changes, and other relevant details. Qualifications and Skills: Graduate or equivalent; additional education or certification in healthcare administration is a plus. Proven experience in a customer service or administrative role, preferably in a healthcare setting. Excellent communication and interpersonal skills with the ability to interact empathetically with patients and their families. Strong organizational skills in English, Hindi and Bengali Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 3 years (Required) as Front Desk Executive in hospital: 3 years (Required) Language: English (Preferred) Hindi (Preferred)
