Onsite Support Engineer

Onsite Support Engineer provides technical assistance and troubleshooting for customers or internal teams, typically by visiting their location or office to resolve hardware, software, and network issues. They may also be responsible for installing, configuring, and maintaining IT infrastructure. Key Responsibilities: Troubleshooting and Resolution: Diagnosing and resolving technical issues related to hardware, software, and network problems. Onsite Support: Providing technical assistance at the customer's or company's location. Installation and Configuration: Setting up and configuring IT infrastructure, including hardware, software, and networks. Maintenance: Ensuring the proper functioning of IT systems through regular maintenance and updates. Documentation and Reporting: Keeping records of support requests, resolutions, and other relevant information. Communication: Communicating with users and stakeholders to provide updates, instructions, and support. Escalation: Escalating complex issues to more senior engineers or other teams as needed. Knowledge Base: Contributing to the development and maintenance of knowledge base articles and other support documentation. Training: Providing training to users on new software or hardware. Staying Updated: Keeping abreast of the latest technologies and trends. Skills and Qualifications: Technical Skills: Strong knowledge of hardware, software, networks, and operating systems. Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently. Communication Skills: Ability to communicate clearly and effectively with users and stakeholders. Customer Service Skills: Ability to provide excellent customer service and build positive relationships. Organizational Skills: Ability to manage multiple tasks and prioritize work effectively. Documentation Skills: Ability to document technical issues and resolutions accurately. Certification: CCNA & RHCSA Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Shift: Morning shift Work Days: Monday to Friday Work Location: In person