Job
Description
Role Overview: As an Onsite Support Engineer, your main responsibility will be to provide technical assistance and troubleshooting for customers or internal teams. This will involve visiting their location or office to diagnose and resolve hardware, software, and network issues. Additionally, you will be involved in installing, configuring, and maintaining IT infrastructure to ensure the proper functioning of systems. Your role will also include documentation, communication with users and stakeholders, escalating complex issues, contributing to knowledge base articles, providing training, and staying updated on the latest technologies and trends. Key Responsibilities: - Troubleshooting and Resolution: Diagnosing and resolving technical issues related to hardware, software, and network problems. - Onsite Support: Providing technical assistance at the customer's or company's location. - Installation and Configuration: Setting up and configuring IT infrastructure, including hardware, software, and networks. - Maintenance: Ensuring the proper functioning of IT systems through regular maintenance and updates. - Documentation and Reporting: Keeping records of support requests, resolutions, and other relevant information. - Communication: Communicating with users and stakeholders to provide updates, instructions, and support. - Escalation: Escalating complex issues to more senior engineers or other teams as needed. - Knowledge Base: Contributing to the development and maintenance of knowledge base articles and other support documentation. - Training: Providing training to users on new software or hardware. - Staying Updated: Keeping abreast of the latest technologies and trends. Qualification Required: - Technical Skills: Strong knowledge of hardware, software, networks, and operating systems. - Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently. - Communication Skills: Ability to communicate clearly and effectively with users and stakeholders. - Customer Service Skills: Ability to provide excellent customer service and build positive relationships. - Organizational Skills: Ability to manage multiple tasks and prioritize work effectively. - Documentation Skills: Ability to document technical issues and resolutions accurately. Additional Details: The job is full-time and requires the following certifications: CCNA & RHCSA. The benefits include health insurance and provident fund. You will be working the morning shift from Monday to Friday at the designated work location in person. Role Overview: As an Onsite Support Engineer, your main responsibility will be to provide technical assistance and troubleshooting for customers or internal teams. This will involve visiting their location or office to diagnose and resolve hardware, software, and network issues. Additionally, you will be involved in installing, configuring, and maintaining IT infrastructure to ensure the proper functioning of systems. Your role will also include documentation, communication with users and stakeholders, escalating complex issues, contributing to knowledge base articles, providing training, and staying updated on the latest technologies and trends. Key Responsibilities: - Troubleshooting and Resolution: Diagnosing and resolving technical issues related to hardware, software, and network problems. - Onsite Support: Providing technical assistance at the customer's or company's location. - Installation and Configuration: Setting up and configuring IT infrastructure, including hardware, software, and networks. - Maintenance: Ensuring the proper functioning of IT systems through regular maintenance and updates. - Documentation and Reporting: Keeping records of support requests, resolutions, and other relevant information. - Communication: Communicating with users and stakeholders to provide updates, instructions, and support. - Escalation: Escalating complex issues to more senior engineers or other teams as needed. - Knowledge Base: Contributing to the development and maintenance of knowledge base articles and other support documentation. - Training: Providing training to users on new software or hardware. - Staying Updated: Keeping abreast of the latest technologies and trends. Qualification Required: - Technical Skills: Strong knowledge of hardware, software, networks, and operating systems. - Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently. - Communication Skills: Ability to communicate clearly and effectively with users and stakeholders. - Customer Service Skills: Ability to provide excellent customer service and build positive relationships. - Organizational Skills: Ability to manage multiple tasks and prioritize work effectively. - Documentation Skills: Ability to document technical issues and resolutions accurately. Additional Details: The job is full-time and requires the following certifications: CCNA & RHCSA. The benefits include health insurance and provident
