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Cognizant
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Online Specialist - CM

Online Specialist - CM

Cognizant

1 - 4 years

0 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform:

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Skills Required

support programming networking troubleshooting azure saas routing api saml oauth scripting integration mdm deployment gcp drive research documentation writing

Work Mode

On-site

Job Type

Full Time

Job Description

Cognizant is hiring for “Technical - IT support roles” for their technical project. Experience related to programming, networking, Troubleshooting and Client workspace, Cloud products, Amazon, O365, Azure or others. Key Skills & Experience Any bachelor’s degree. 1-4 years of customer care experience, preferably in a technical environment. Worked with Client Workspace, O365, or SaaS products and understanding of enterprise-level configurations, troubleshooting advanced issues: routing, API behavior, SAML, OAuth, Understanding of logs, backend tools, traces Know basic scripting or command-line tools (even if only for logs or APIs), Awareness of integration with third-party systems (IdPs, MDM, etc.) The executives who work on Client Workspace Deployment center or work for Reseller, Companies. Strong awareness on GCP/G Suite products and features, experience in working in a customer centric operation resolving technical or operational issues. Strong troubleshooting and diagnosis skills in a technical environment. Strong sense of business ownership, personable accountability, and customer focus. Works well independently and cross functionally with other teams. Drive to go beyond just solving the issue, find the root cause and propose preventative steps. Ability to understand processes and how different pieces of a large process puzzle fit together. Determination to continuously work to achieve team KPIs which often change. Capacity to research using internal knowledge bases and documentation. Aptitude to think critically and work through ambiguity. Flexible enough to work under different work environments Experience with technical writing and version control a plus. Show more Show less

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Online Specialist - CM