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Cognizant
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Online Specialist - CM

Online Specialist - CM

Cognizant

3 - 7 years

0 Lacs

hyderabad all india

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service isv analytical skills collaboration technical skills english speaking skills hitech domains organizational skills

Work Mode

On-site

Job Type

Full Time

Job Description

As an experienced Online Specialist with 3 to 5 years of experience, you will play a crucial role in enhancing customer satisfaction and contributing to the company's success. You will work in a hybrid model with rotational shifts, utilizing your strong English speaking skills and background in customer service. Experience in ISV and Hi-Tech domains is a plus for this role. Responsibilities: - Provide exceptional customer service by addressing inquiries and resolving issues promptly. - Utilize strong English speaking skills to communicate effectively with customers and team members. - Manage and oversee online customer interactions to ensure a positive experience. - Collaborate with cross-functional teams to improve service delivery and customer satisfaction. - Analyze customer feedback and provide insights to enhance products and services. - Develop and implement strategies to enhance online customer engagement. - Monitor and report on key performance indicators related to customer service. - Ensure compliance with company policies and procedures in all customer interactions. - Stay updated with industry trends and best practices in customer service. - Assist in training and mentoring new team members to maintain high service standards. - Participate in rotational shifts to provide 24/7 customer support. - Utilize technical skills to troubleshoot and resolve customer issues efficiently. - Contribute to the continuous improvement of customer service processes and tools. Qualifications: - Must have excellent English speaking skills. - Must have proven experience in customer service. - Nice to have experience in ISV and Hi-Tech domains. - Must be able to work in a hybrid model and adapt to rotational shifts. - Must have strong analytical skills. - Must have the ability to collaborate with cross-functional teams. - Must be proactive in staying updated with industry trends and best practices. - Must have the ability to train and mentor new team members. - Must have technical skills to troubleshoot and resolve customer issues. - Must have strong organizational skills. - Must have the ability to develop and implement strategies to enhance customer engagement. - Must have the ability to monitor and report on key performance indicators. - Must have the ability to contribute to the continuous improvement of customer service processes and tools. As an experienced Online Specialist with 3 to 5 years of experience, you will play a crucial role in enhancing customer satisfaction and contributing to the company's success. You will work in a hybrid model with rotational shifts, utilizing your strong English speaking skills and background in customer service. Experience in ISV and Hi-Tech domains is a plus for this role. Responsibilities: - Provide exceptional customer service by addressing inquiries and resolving issues promptly. - Utilize strong English speaking skills to communicate effectively with customers and team members. - Manage and oversee online customer interactions to ensure a positive experience. - Collaborate with cross-functional teams to improve service delivery and customer satisfaction. - Analyze customer feedback and provide insights to enhance products and services. - Develop and implement strategies to enhance online customer engagement. - Monitor and report on key performance indicators related to customer service. - Ensure compliance with company policies and procedures in all customer interactions. - Stay updated with industry trends and best practices in customer service. - Assist in training and mentoring new team members to maintain high service standards. - Participate in rotational shifts to provide 24/7 customer support. - Utilize technical skills to troubleshoot and resolve customer issues efficiently. - Contribute to the continuous improvement of customer service processes and tools. Qualifications: - Must have excellent English speaking skills. - Must have proven experience in customer service. - Nice to have experience in ISV and Hi-Tech domains. - Must be able to work in a hybrid model and adapt to rotational shifts. - Must have strong analytical skills. - Must have the ability to collaborate with cross-functional teams. - Must be proactive in staying updated with industry trends and best practices. - Must have the ability to train and mentor new team members. - Must have technical skills to troubleshoot and resolve customer issues. - Must have strong organizational skills. - Must have the ability to develop and implement strategies to enhance customer engagement. - Must have the ability to monitor and report on key performance indicators. - Must have the ability to contribute to the continuous improvement of customer service processes and tools.

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Online Specialist - CM