Online Sales Coordinator

You will be responsible for handling customer complaints or problems telephonically. You must track required information through the system and resolve customer issues in real time. It is mandatory to ensure that no customer issues remain unresolved. Identify and escalate priority issues when needed. Make calls to customers/vendors/Drivers if required to convince. Document all call information according to standard operating procedures. Ensure timely, prompt, and quality services are being delivered to customers by vendors & Drivers. Call for feedback from customers to ensure whether the issue has been resolved. Keep the system updated for supervision & audit. Ensure zero call drop rate. Complete call logs and be ready to work in any given shifts. Submit a daily work report to TLs. Qualifications Required: - Freshers can apply. - Any Graduate. - Proficient in call center system & should be familiar with the call center environment. - Required language proficiency in English, Hindi, Marathi. - Experience of customer service principles and practices. - Experience of call center telephony and technology. - Experience in the service industry. - Experience in a call center or customer service environment. - Good data entry and typing skills. The company is located in Aurangabad, Maharashtra. Please mention the position name you are applying for in the email subject line. Shortlisted candidates will be informed through email and phone. Apply through email only, no walk-ins.,