Online Sales Coordinator (Male)

Role Overview: You will be responsible for handling customer complaints or problems telephonically, tracking required information through the system, and resolving customer issues in real time. Your main focus will be to ensure that no customer issues remain unresolved by identifying and escalating priority issues. Additionally, you will be making calls to customers, vendors, and drivers when required to convince them, documenting all call information according to standard operating procedures, and ensuring timely and quality services are being delivered to customers by vendors and drivers. It is essential to call for feedback from customers to confirm issue resolution, keep the system updated for supervision and audit, maintain a zero call drop rate, complete call logs, and be prepared to work in any given shifts. Finally, you must submit a daily work report to Team Leaders. Key Responsibilities: - Handle customer complaints or problems telephonically - Track required information through the system & resolve customer issues - Resolve customer issues in real time mandatorily - Ensure no customer issues remain unresolved - Identify and escalate priority issues - Make calls to customers/vendors/Drivers if required to convince - Document all call information according to standard operating procedures mandatorily - Ensure timely prompt and quality services are being delivered to customers by vendors & Drivers - Call for Feedback from the customers to ensure whether the issue has been resolved - Keep the system update for supervision & audit mandatorily - Ensure zero call drop rate - Complete call logs mandatorily - Should be ready to work in any given shifts - Submit daily work report to TLs mandatorily Qualifications Required: - Freshers can apply - Any Graduate - Proficient in call center system & should be familiar with the call center environment - Required language proficiency in English, Hindi, Marathi - Experience of customer service principles and practices - Experience of call center telephony and technology - Experience of the service industry - Experience in a call center or customer service environment - Good data entry and typing skills,