Role Overview: You will be responsible for handling customer complaints or problems telephonically, tracking required information through the system, and resolving customer issues in real time. Your main focus will be to ensure that no customer issues remain unresolved by identifying and escalating priority issues. Additionally, you will be making calls to customers, vendors, and drivers when required to convince them, documenting all call information according to standard operating procedures, and ensuring timely and quality services are being delivered to customers by vendors and drivers. It is essential to call for feedback from customers to confirm issue resolution, keep the system updated for supervision and audit, maintain a zero call drop rate, complete call logs, and be prepared to work in any given shifts. Finally, you must submit a daily work report to Team Leaders. Key Responsibilities: - Handle customer complaints or problems telephonically - Track required information through the system & resolve customer issues - Resolve customer issues in real time mandatorily - Ensure no customer issues remain unresolved - Identify and escalate priority issues - Make calls to customers/vendors/Drivers if required to convince - Document all call information according to standard operating procedures mandatorily - Ensure timely prompt and quality services are being delivered to customers by vendors & Drivers - Call for Feedback from the customers to ensure whether the issue has been resolved - Keep the system update for supervision & audit mandatorily - Ensure zero call drop rate - Complete call logs mandatorily - Should be ready to work in any given shifts - Submit daily work report to TLs mandatorily Qualifications Required: - Freshers can apply - Any Graduate - Proficient in call center system & should be familiar with the call center environment - Required language proficiency in English, Hindi, Marathi - Experience of customer service principles and practices - Experience of call center telephony and technology - Experience of the service industry - Experience in a call center or customer service environment - Good data entry and typing skills,
As a customer service representative, your role will involve handling customer complaints or problems telephonically and tracking the required information through the system to resolve customer issues. It is essential to resolve customer issues in real-time and ensure that no customer problems remain unresolved. You will also be responsible for identifying and escalating priority issues, making calls to customers/vendors/Drivers if required for resolution, and documenting all call information according to standard operating procedures. Your key responsibilities will include ensuring timely, prompt, and quality services are delivered to customers by vendors and drivers, calling for feedback from customers to confirm issue resolution, keeping the system updated for supervision and audit purposes, maintaining a zero call drop rate, completing call logs, and being ready to work in any given shifts. Additionally, you are required to submit daily work reports to Team Leaders. Qualifications required for this position include being a fresher or any graduate with proficiency in call center systems and familiarity with a call center environment. You should have language proficiency in English, Hindi, and Marathi, along with experience in customer service principles and practices, call center telephony and technology, service industry, and a call center or customer service environment. Good data entry and typing skills are also essential for this role. The job location for this position is Aurangabad, Maharashtra. If you are interested in applying, please mention the position name in the email subject line. Shortlisted candidates will be informed through email and phone. Please note that applications should be submitted via email only, and walk-ins are not accepted.,
You will be responsible for handling customer complaints or problems telephonically. You must track required information through the system and resolve customer issues in real time. It is mandatory to ensure that no customer issues remain unresolved. Identify and escalate priority issues when needed. Make calls to customers/vendors/Drivers if required to convince. Document all call information according to standard operating procedures. Ensure timely, prompt, and quality services are being delivered to customers by vendors & Drivers. Call for feedback from customers to ensure whether the issue has been resolved. Keep the system updated for supervision & audit. Ensure zero call drop rate. Complete call logs and be ready to work in any given shifts. Submit a daily work report to TLs. Qualifications Required: - Freshers can apply. - Any Graduate. - Proficient in call center system & should be familiar with the call center environment. - Required language proficiency in English, Hindi, Marathi. - Experience of customer service principles and practices. - Experience of call center telephony and technology. - Experience in the service industry. - Experience in a call center or customer service environment. - Good data entry and typing skills. The company is located in Aurangabad, Maharashtra. Please mention the position name you are applying for in the email subject line. Shortlisted candidates will be informed through email and phone. Apply through email only, no walk-ins.,
As a Customer Service Representative, your role will involve handling customer complaints or problems telephonically and tracking required information through the system to resolve customer issues in real time. It is mandatory to ensure that no customer issues remain unresolved and to identify and escalate priority issues when necessary. You may need to make calls to customers, vendors, or drivers to convince them and document all call information according to standard operating procedures. Your responsibility also includes ensuring timely, prompt, and quality services are delivered to customers by vendors and drivers. Calling for feedback from customers to confirm issue resolution and keeping the system updated for supervision and audit purposes are crucial tasks. Maintaining a zero call drop rate, completing call logs, working in any given shifts, and submitting daily work reports to Team Leaders are also part of your responsibilities. Qualifications required for this position include being a fresher with any graduate degree, proficiency in call center systems, familiarity with the call center environment, and fluency in English, Hindi, and Marathi languages. You should have experience in customer service principles and practices, call center telephony and technology, service industry, and a call center or customer service environment. Good data entry and typing skills are essential for this role. The company is located in Aurangabad, Maharashtra. Please mention the position you are applying for in the email subject line. Shortlisted candidates will be informed through email and phone. Kindly note that applications should be submitted via email only, and walk-ins are not accepted.,