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Online Reputation Management (ORM) Manager

Online Reputation Management (ORM) Manager

Job express

6 years

6 - 9 Lacs

New Delhi Delhi India

Posted:1 day ago| Platform:

Apply

Skills Required

management orm marketing strategies reports communication engagement ads hootsuite monitoring analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Online Reputation Management (ORM) Manager

Location:

Pitampura, Delhi

Department:

Brand & Marketing

Experience:

5–6 years in ORM/Digital Brand Reputation

Industry:

D2C Personal Care / Wellness / Consumer Brands

Key Responsibilities

Monitor brand mentions and sentiment across platforms like Google Reviews, YouTube, Reddit, Instagram, and Facebook
Engage with users through timely, empathetic responses to reviews, comments, and queries
Manage negative feedback and potential PR issues with a solution-oriented approach
Develop and execute ORM strategies to boost brand trust and advocacy
Moderate Reddit threads, ad comment sections, and forums authentically
Provide insights and regular reports on online sentiment and brand perception
Collaborate with internal teams to ensure brand-aligned communication

Qualifications

5–6 years of experience in ORM, social media response, or brand engagement
Prior experience with D2C consumer brands (preferably wellness or personal care)
Familiarity with platforms like Amazon, Nykaa, Flipkart, Reddit, and Trustpilot
Experience handling ORM around Meta/Google paid ads
Proficient with tools like Sprinklr, Brandwatch, Hootsuite, or Mention
Strong written English with adaptable tone and context awareness

Skills: orm,digital brand reputation,online reputation management (orm),online reputation management,d2c,crisis management,brand advocacy,media monitoring,communication,moderation,social media engagement,sentiment analysis,crisis handling

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