Online Reputation Management (ORM) Executive

As an Online Reputation Management (ORM) Executive, your role involves managing the online reputation of the company, brand, and its products/services. You will be responsible for monitoring, analyzing, and responding to online content and reviews, as well as implementing strategies to improve and maintain a positive online presence. Key Responsibilities: - Continuously monitor social media, review sites, forums, blogs, and other online platforms for mentions of the company, brand, and its products/services. - Track key metrics related to online reputation, such as sentiment analysis, review ratings, and social media engagement. - Analyze data to identify trends, insights, and areas for improvement. - Prepare regular reports for clients on the company's online reputation, highlighting key issues and successes. - Respond promptly and professionally to both positive and negative reviews and comments. - Create and manage a repository of replies for social media and other online platforms for all engagement driven by users/customers. - Ensure all content is aligned with the company's brand voice and messaging. - Identify potential reputation risks and develop plans to mitigate them. - Manage online crises and respond to negative publicity in a timely and effective manner. - Work closely with the customer service, marketing, and/or PR teams of clients to ensure a coordinated approach to reputation management. Qualifications Required: - Bachelors degree in Marketing, Communications, Public Relations, or a related field is preferred, however, other fields are welcome. - Minimum 1 year of professional experience. - Strong understanding of online platforms and social media channels. - Excellent written and verbal communication skills. - Analytical skills to interpret data and generate insights. - Strong problem-solving skills and the ability to handle stressful situations. - Attention to detail and ability to manage multiple tasks simultaneously. - Proactive, with a strong sense of ownership and accountability. - Ability to work independently and as part of a team. This job is full-time with a day shift schedule from Monday to Friday. The work location is in person.,