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Online Order Support VA professional

Online Order Support VA professional

1 - 3 years

|

2 - 4 Lacs

Posted:13 hours ago| Platform:

Apply

Skills Required

online sales shopify ms office outlook customer service microsoft windows customer engagement crm tool customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Online Order Support VA professional to join our team. The ideal candidate will have a strong background in online order support and excellent communication skills.

Roles and Responsibility

Provide exceptional customer service and support for online orders, resolving issues promptly and professionally.
Collaborate with internal teams to resolve complex order-related issues and enhance overall customer satisfaction.
Develop and maintain thorough knowledge of products, services, and policies to effectively address customer inquiries.
Analyze and troubleshoot order fulfillment issues, identifying root causes and implementing solutions.
Maintain accurate records of customer interactions, orders, and issue resolutions.
Continuously improve processes and procedures to increase efficiency and effectiveness.

Job Requirements

Proven experience in online order support or a related field, with a minimum of 2 years of experience.
Strong understanding of online ordering systems, platforms, and technologies.
Excellent communication, problem-solving, and analytical skills.
Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
Strong attention to detail and organizational skills, with the ability to prioritize tasks.
Experience with customer relationship management software and other relevant tools.

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