Online Operations Manager

We are looking for a proactive and detail-oriented Web Associate to manage daily online operations, including stock analysis, order processing, dispatch scheduling, and customer communication. The ideal candidate should have experience with Shiprocket and basic knowledge of handling social media inquiries (Instagram & Facebook).

Key Responsibilities:

• Monitor and analyze product stock levels and update inventory regularly.
• Coordinate order packing and ensure timely dispatch scheduling.
• Manage shipments and tracking through Shiprocket or other courier platforms.
• Maintain accurate records of orders, returns, and deliveries.
• Respond to customer messages and inquiries on Instagram and Facebook.
• Coordinate with the sales and operations team to ensure smooth order fulfillment.
• Assist with basic website updates and product listings if required.

Requirements:

• Proven experience in order management, e-commerce operations, or similar roles.
• Hands-on experience with Shiprocket.
• Familiarity with social media platforms (Instagram & Facebook).
• Basic computer skills and attention to detail.
• Strong organizational and communication skills.

Preferred Qualifications:

• Experience in Shopify or other e-commerce platforms.
• Basic understanding of online customer service

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person