Online Operations Manager

You are a proactive and detail-oriented Web Associate responsible for managing daily online operations, including stock analysis, order processing, dispatch scheduling, and customer communication. You should have experience with Shiprocket and basic knowledge of handling social media inquiries on Instagram and Facebook. Key Responsibilities: - Monitor and analyze product stock levels, updating inventory regularly. - Coordinate order packing and ensure timely dispatch scheduling. - Manage shipments and tracking through Shiprocket or other courier platforms. - Maintain accurate records of orders, returns, and deliveries. - Respond to customer messages and inquiries on Instagram and Facebook. - Coordinate with the sales and operations team for smooth order fulfillment. - Assist with basic website updates and product listings if required. Requirements: - Proven experience in order management, e-commerce operations, or similar roles. - Hands-on experience with Shiprocket. - Familiarity with social media platforms such as Instagram & Facebook. - Basic computer skills and attention to detail. - Strong organizational and communication skills. Preferred Qualifications: - Experience in Shopify or other e-commerce platforms. - Basic understanding of online customer service. Please note that the job type is Full-time, Permanent. The work location is in person.,