Onboarding Executive

About the role:

We are looking for a proactive and empathetic Onboarding Agent to support our client project. The agent will connect with customers via outbound and inbound calls to assist them in onboarding onto the Fitterfly platform and help schedule consultations for those already enrolled.

The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to explain digital health programs clearly and confidently.

Key Responsibilities:

• Make outbound calls to new customers to welcome them and guide them through the onboarding process.
• Explain program features, benefits, and next steps in a clear and engaging manner.
• Schedule consultations for customers who are already onboarded, ensuring convenient and confirmed appointment slots.
• Update and maintain accurate customer information and call status in the CRM system.
• Handle customer queries, concerns, or feedback in a polite, solution-oriented way.
• Collaborate with internal and client teams to ensure smooth onboarding and customer experience.
• Meet daily/weekly targets related to call volume, onboarding completions, and consultation bookings.

Required Skills and Qualifications:

• Graduate in any discipline (preferred)
• 0–3 years of experience in customer service, telecalling, or onboarding roles
• Excellent verbal communication skills in English and Hindi (regional languages a plus)
• Ability to multitask, stay organized, and manage time efficiently
• Familiarity with CRM tools or call management systems is an advantage

Comfortable working with defined KPIs and performance metrics

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person