Onboarding Associate

Why Clipboard Exists

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About Clipboard

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).

We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here

About the Role

detail-focused, process-oriented Document Submissions Associate

onboarding speed, compliance, and safety

Key Responsibilities

• Review and validate onboarding documents to ensure accuracy, completeness, and compliance with facility, local, state, and federal requirements
• Monitor and manage document queues, backlogs, and expirations during assigned shifts with real-time prioritization
• Own daily operational tasks, including document status updates, document mapping, resolving unread submissions, and supporting special projects
• Review internal policies and recommend improvements to enhance clarity, efficiency, and scalability
• Partner cross-functionally to resolve document-related questions and improve workflows
• Communicate clearly and professionally via Slack and other internal tools
• Stay up to date on evolving documentation standards and product changes
• Consistently meet performance targets for review time, accuracy, and throughput

What We're Looking For

• Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service
• Familiarity with U.S. healthcare documentation (licenses, certifications, immunization records, etc.)
• Strong attention to detail and ability to identify inconsistencies
• Sound judgment and confidence making decisions in ambiguous scenarios
• Clear, concise written communication skills
• Highly organized, reliable, and ownership-driven
• Proven success working in fast-paced, fully remote environments
• Comfortable using tools such as Slack, Zendesk, Google Sheets, and task management platforms
• Ability to work independently while collaborating effectively across teams
• QA experience is a plus

Technical & Workspace Requirements

• Must reside in the

  Asia-Pacific region

• Wired internet connection with at least

  15 Mbps download speed

• Minimum system requirements:

• CPU:

  Intel i5 (8th gen+), AMD Ryzen 5 (2000 series+), or Apple M1 or newer

• RAM:

  12 GB minimum (16 GB recommended)
• Quiet, professional home workspace
• Noise-canceling headset and reliable internet/power backup

Important Information

• Please do not contact the Recruiter or Hiring Managers directly.

  Apply via the link to be considered.
• This role requires completion of an assessment using

  synthetic (non-real) data

  .
• Assessment emails are sent

  within 12 days

  of applicationplease check your inbox and spam folder.
• Compensation is determined based on factors including education, qualifications, experience, certifications, and geographic location.
• We strongly recommend

  not

  attending interviews via a mobile phone.