Omni Sports Leader

Key Responsibilities:1. Deliver WOW Customer Experience (Customer Journey Expert)

• Greet, smile, and engage with customers to understand their needs.
• Promote sports and build connections through sports communities and events.
• Ensure customer satisfaction by recommending the right products and services.
• Utilize all channels (in-store, online, app) to meet customer needs.
• Offer value-added services such as buyback, repairs, personalization, and flexible payment options.
• Ensure smooth and efficient checkout processes.
• Be available and approachable to customers at all times.

2. Guarantee WOW Layout (Layout Expert)

• Maintain a safe, engaging, and attractive store layout that enables customers to easily see, touch, try, and buy products.
• Ensure layouts are aligned with high-performance sales strategies and business priorities.
• Keep inventory updated and reliable to support omnichannel availability.
• Highlight Decathlon’s complete product and service offerings, including circular economy initiatives like buyback and second-life products.
• Update signage and displays to create a self-informed shopping experience.
• Drive business growth through effective merchandising and complementary product suggestions.

Key Performance Indicators (KPIs):

• Customer Metrics:
• New customer growth %
• Customer satisfaction (NPS / feedback)
• Business Metrics:
• Stock availability (Visual Rupture %)
• Sales from omnichannel (SAS, C&C, SFS)
• Circular economy growth (Second Life sales, buyback performance)
• Turnover growth (online + offline)
• People Metrics:
• Skill competency score (SMR on each skill)
• Team contribution to local sports projects

Required Job Skills:Core Skills:

• Customer service and relationship management
• Product knowledge and selling techniques
• Stock and flow management
• Commercial dynamism (offline and online sales)
• Layout management
• Circularity initiatives (buyback, second life products)

Complementary Skills (Once Core Skills Mastered):

• Store security and checkout operations
• Store services and daily management
• Local Sports Project (LSP) participation
• Training and skill-sharing within the team

Management Fundamentals:

• Action-oriented decision-making
• Team collaboration and accountability
• Alignment with Decathlon’s mission, values, and ecosystem

Qualifications & Experience:

• Passion for sports and active participation in one or more sports.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Previous retail experience preferred but not mandatory.
• Basic understanding of digital and omnichannel sales.

Growth Path:

• Short Term: Master core skills and deliver consistent WOW experiences to customers.
• Medium Term: Develop complementary skills and take on responsibilities like Daily Manager or Local Sports Project Leader.
• Long Term: Grow into roles such as Department Manager, Trainer, or other leadership positions within Decathlon.

Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary

Pay: ₹27,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's motivated to join Decathlon?

Language:

• Hindi (Required)
• English (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person