Omni Sport Advisor

DECATHLON Sports

0 - 2 years

2 - 3 Lacs

pune

Posted:4 days ago| Platform:

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Skills Required

vnx project management customer experience management c++ operations management ux user interface designing rx customer service business analysis presales sql dx cx volte customer queries sip lte digital transformation crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience

I ensure the entire Store team acts with a CUSTOMER FIRST mindset where we find solutions for all the customers walking in.
I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
Gain deeper knowledge of CX after understanding CRM systems and practices.
Analyse customer feedback at all touch points so that actions can be derived to enhance the experience further

RESPONSIBILITY 2

I am the guardian of customer-centricity in my store

I ensure 100% of my customers are greeted and welcomed at my Welcome desk, my Layout, and my Team - all are @ the SERVICE of my customers.
Provide Training for teammates to enhance customer assistance skills (Basic Interaction / WOW CX / Cash Counter Management)
Fulfilling the promise of being Available or Available by promoting Store-Assisted Orders and App Downloads (for Future Purchases and CLV).
I make regular decisions with my Team (Store Team + Captains of the Day) to improve the local customer experience suited to my catchment so that my store is the most loved sports brand.

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