Offshore - Long-Term Contract - Operations Analyst Level 2 & Level 1 - India, Remote

Hi

Hope you are doing well

Please look at below mentioned Job Description and share your updated resume and mention your work authorization & Current Location .

If the JD match with your skills.

Title :Operations Analyst II

Location:India (Remote)

Job type:Long-Term Contract

Position Summary:

Key Areas of Responsibility:

Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).

+ Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.

• Monitor dashboards, respond to application and network alerts, and manage a ticket queue.

Manage communications via email and respond to phone calls from third-party vendors. internal teams, and financial institutions.

• Document standard operating procedures.

• Assist peer analysts with network specific issues.

• Train and mentor junior members of the team.

Basic Qualifications:

• Bachelor's degree in computer science/information technology or equivalent experience

• Superior written and verbal communication skills

• Application support experience in the cloud (GCP, AWS, and/or Azure)

• Troubleshooting complex production issues (application, network, infrastructure)

• Observability tool experience (Oynatrace, SolarWinds, GCP, etc.)

Preferred Qualifications:

• Experience in the Banking Industry
• Experience with Palo Alto and for Fortinet appliances

Expertise in implementing and troubleshooting Network connectivity

Experience with management and coordination of dedicated circuits

Experience with VPNs and High-Availability network setups

Thanks & Regards

Pradeep Pathak

Senior Technical Recruiter

KPG99 Inc. |http://www.kpg99.com/

Direct:

Email id: pradeepk@kpgtech.com /pradeep1@kpg.in

LinkedIn:

Address: 3240 E State St EXT , Hamilton, NJ 08619