Officer - QC, ACG Cellulose

Group Company

Primary Responsibilities

• Prepare and Carry out Tests
• Ensure Proper Documentation
• Develop and Establish Testing Procedures
• Maintain Proper Records
• Maintain Work Space
• Develop and sustain Quality culture across the plant
• Establish review mechanism to constantly upgrade and standardize the process .
  

unctional Core

• Review of customer quality complaints (includes complaint investigation, root cause analysis and identifying the CAPA).
• Ensure closure of complaint in defined timelines with implementation of CAPA.
• Ensure sustainability of QMS (Deviations, Change control, OOS and Incident reporting) with QRM
• Ensure timely batch release
• Ensure availability of customer specific certifications for the plant
• Handle customer audit independently at the plant and provide support for the team in facing the audit.
  

Key Result Areas

• Reduction of customer complaints
• Improve Complaint resolution score in survey.
• Reduction of internal failures (Joint responsibility with the Plant Head)
• Ensure test results reproducibility
• Timely completion of facility licenses and certifications.
• Timely and effective CAPA replication for customer/internal Audits /APQR
  

Key Interfaces

Internal Interfaces

External Interfaces

• Operations
• Technical Services
• Q&RA / QA
• Customers
• External agencies/vendors
• FDA