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Officer - D2C E commerce

Officer - D2C E commerce

Panasonic Life Solutions

1 - 4 years

3 - 5 Lacs

Gurugram Delhi / NCR

Posted:2 weeks ago| Platform:

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Skills Required

Outbound Feedback Management Inbound Customer Handling Mop Communication Skills Excel E-commerce UAT Logistics

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Out calling Abandoned Cart & Cancellation Feedback & ratings from New Customers i. At the time of order placement (welcome & feedback) ii. At the time of Delivery (feedback) iii. Post installation (final feedback & rating) 2. In-coming calls Assistance while placing the order Assistance in product information Assistance in any service-related escalations & close looping 3. Coordination D2C Service SPOC Logistics Operations head D2C 4. MOP analysis Daily analysis & reporting of MOP (Online pricing) 5. Website Audit Pricing, Offers Specifications & Features Infographics & Images Competitive landscaping UAT Analysis Required Candidate Profile Excellent Communications & Customer handling skills Language proficiency English & Hindi (any additional language will be a merit) MS XL knowledge & report making Minimum Product knowledge Should be willing to learn & focused towards self-growth

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Panasonic Life Solutions

www.panasonic.com/global/home.html

Electrical/Electronics Manufacturing

Osaka

N/A Employees

31 Jobs

Key People

Yoshio Ito

President
Akihiko Kuroda

Vice President
Masayuki Matsushita

Senior Manager

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