Officer-Credit Micro Banking

ROLEPURPOSE & OBJECTIVE

• Thisrole is primarily responsible for u nderwritinghigh ticket and open market loans in the field through thoroughassessment and personal discussion with borrower and / orco-borrower and unsecured loans of the microfinance and ruralbusiness vertical

• Theincumbent works on maintaining successand growth of products by adhering to defined policy and processfor loan approval and creditpolicies and processes are followed effectively by sourcingstaffs and appraisers.

• ILDisbursement of Rs. 2-3 Cr in a month and manage IL portfolio of12-15 Cr.

• SupportIL business of 3-4 Branches

• Underwritehigh ticket and open market loans in the field through thoroughassessment and personal discussion with borrower and / orco-borrower.
• Underwriteboth unsecured and secured loans of the microfinance and ruralbusiness vertical as below
• Individualloans Business, Home improvement, Higher Education loans
• KCC,agriculture and livestock loans
• Maintainssuccess and growth of these products by adhering to definedpolicy and process for loan approval.
• Maintaincredit policies and processes are followed effectively bysourcing staffs and appraisers.
• Conductbusiness place, office, residence and farm visits of theapplicants based on the product and purpose of the loan. Conductreference checks with customers /suppliers / vendors / dealers.Assess repayment capacity, character and cash flow of theapplicant.
• Maintaincollection of relevant and proper documents. Maintain adherenceto internal and regulatory policies / compliances like KYC etc.
• Sanctionthe files appraised by the sales / distribution team throughthorough verification of the documents and assessment by theappraiser of the loan.
• Conductsample TVR and PDs of the cases appraised by the sales team alsos hadow appraiser on asample basis
• Escalatedeviations for necessary approval as per the deviation matrix.Observe for triggers in documents and escalate documents withissues to FCU team.
• Decisionon loan applications as per credit approval grid, deviationmatrix and bureau matrix
• Responsiblefor portfolio quality of the loans underwritten for 12 MOB.
• Maintaindaily productivity with respect to personal discussions, qualitycheck of applications, sample visits and checks etc as per theset KRA.
• Impartingtraining to the microfinance team on the group lending,individual lending and other lending products creditpolicies, processes and systems, including regular trainings onchanges / refreshers.
• Monitoringrejections from field, guide the branch staff to control the sameand maintain higher number of Straight through applications frombranches.
• Report/Escalate critical issues at field for necessary action as perpenalty matrix and maintain compliance of Audit issues.
• ConductLoan Utilization Checks for the recent disbursement cases as perpolicy.
• Maintainto participate and drive the successful implementation of technology based projects at backend and field
• Planand address issues across Poor, High Risk and Critical branchesand maintain good risk management at the branches
• MaintainsPAR and provision are maintained within the budget.
• Engagein collections for recovery, follow up for Incremental overduesand non-starters
• Sanctionthe files appraised by the sales / distribution team throughthorough verification of the documents and assessment by theappraiser of the loan.
• Decisionon loan applications as per credit approval grid, deviationmatrix and bureau matrix
• Responsiblefor portfolio quality of the loans underwritten for 12 months ofbooking.
• Impartingtraining to the microfinance team on the group lending,individual lending and other lending products creditpolicies, processes and systems, including regular trainings onchanges / refreshers.
• Report/ escalate critical issues at field for necessary action as perpenalty matrix and maintain compliance of audit issues.
• Maintainto participate and drive the successful implementation of product and technology based projects at field
• MaintainsPAR and Provision are maintained within the acceptablelimit/budget.
• Maintainscustomer satisfaction by processing of loan applications withinthe TAT defined
• Maintainadherence to all regulatory norms with respect to KYC,documentation and sanctioning of loans
• Maintainup to date knowledge of all the product of the geography
• Quicklylearn of new products and systems being introduced and implementin the field.
• Networkingwith other NBFCs / Banks to have a deeper understanding of theIndustry and its perspectives
• Undertakebusiness sub sector or occupation study and survey of branchworking areas.

• Maintainscustomer satisfaction by processing of loan applications withinthe TAT defined
• Understandcustomers need & repayment capacity & makeappropriate loan decisions and recommend right product and loanamount to right customer
• Maintainthat credit responds to branch & customers queries and issuestimely, thereby ensuring good service to customers throughefficient processing of applications
• Undertakevisits in other financial institutions for timely resolution ofissues relating customer or staffs of other institution
• Engagewith customer for any feedback on the products, policy andprocess

• Maintainadherence to all regulatory norms with respect to KYC &Documentation, Customer Selection and Sanctioning of loans
• Maintaincompleteness of post disbursement documents, follow up for ifgaps any
• Reviewbranch working areas, negative areas, no-go areas and negativecustomer list
• Maintainthat the Issue/ deviations / policy/ process violation areescalated appropriately to the concerned department andsupervisors for implementation of penalty matrix.
• Attendaudit closure meetings to understand identified issues & takenecessary corrective measures.
• Maintainand update activity trackers Personal discussions,Quality check of files shadow visits, sample checks, trainings,LUCs, escalations, deviations, branch errors

• Maintainup to date knowledge of all the products and the geography
• Upgradeself and branch team about changes happening in the market
• Newproducts being introduced and new systems being adopted to belearnt quickly and to be adopted.
• Keepupdated with SLBC / DLC meetings & annual reports forinformation on investment on different types of crops for KCC /Agri limits. Keep abreast with ongoing farming operations in thefield & market.
• Networkingwith other NBFCs / Banks to have a deeper understanding of theIndustry and its perspectives
• Undertakebusiness sub sector study and underwrite cases at field
• Maintainnecessary feedback is given to supervisors on regular basis aboutthe credit policies, processes and systems for effective andefficient underwriting
• Improvethe probing skills to identify any issues in the field and reportcritical findings / observations for necessary action.
• Ensuringvisits in branches of other clusters to maintain understandingand learning through experience

• Graduationor Post Graduation Preferably in Commerce, Accounting, Economics,Mathematics or Business Management

• 2-4years of experience preferably in field credit or sales of anyfinancial products
  

• Knowledgeof credit underwriting in unsecured and secured loans
• Businessanalysis skills and document verification skills
• Proficientin reading / understanding financial statements
• KYCnorms/guidelines for high ticket size loans
• Basicknowledge of security documents and process for - hypothecationand mortgage of property
• Basiccomputer knowledge and ease of technology usage (tablet /smartphone)
• Communicationskills - fluent in the local language and basic English
• StrongAnalytical and Interpretation skill. Good interrogationand investigation skills
• Highdegree of accuracy and attention to detail
• StrongInterpersonal skills & ability to manage relationships withinternal & external stakeholders

• Gooddecision making and judgement ability
• TimeManagement - Ability to prioritize the work based on theimportance / urgency
• Flexibleenough to support the business needs
• Customerrelations management
• Performanceoriented approach with high productivity
• Goodinterpersonal skills
• Willingnessto travel & relocation as per business requirements andcareer opportunities

• Planningand Organizing
• Execution
• Collaboration