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DBS Bank
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Officer, Branch Relationship Manager, Consumer Banking Group

Officer, Branch Relationship Manager, Consumer Banking Group

DBS Bank

9 - 14 years

15 - 20 Lacs

sriperumbudur

Posted:4 days ago| Platform:

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Skills Required

relationship management due diligence penetration regulatory compliance consumer banking customer service sales process operations team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approachrdquor; and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.
To manage maintain the highest customer satisfaction and service levels through pro-active client engagement relationship management, coordinating internally with DBS Service and Distribution and Product team

Key Accountabilities

Acquire and upgrade quality clients in the branch location areas to Treasures segment.
Engage with existing customers to deepen the wallet share through retention and growth of AUM.
Accountable for achieving monthly annual volume and revenue objective, as agreed.
Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
Ensure proper implementation execution of product strategies through effective relationship management.
Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc

Job Duties responsibilities

Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
Ensure complete knowledge of all products services through continuous skill and knowledge improvement.
Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
Ensure internal and regulatory compliance and address operational risks if any, eg Health Safety standards, security of premises, AML / KYC and ongoing risk reviews.
To exercise appropriate due diligence while on-boarding and engaging with clients.
Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Required Experience

Experience in in a reputed bank and proficient in banking products.
In-depth knowledge of local market and competition.
AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Education / Preferred Qualifications

Graduate (10+2+3).

DBS India - Culture Behaviours

Drive Performance Through Value Based Propositions
Ensure Customer Focus by Delighting Customers Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
Enhance Knowledge Base, Build Skill Sets Develop Competencies
Invest in Team Building Motivation through Ideation Innovation
Execute at Speed While Maintaining Error Free Operations
Develop a Passion for Performance to Grow Talent Pool
Maintain the Highest Standards of Honesty and Integrity

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