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Molbio Diagnostics
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Officer - Application Services

Officer - Application Services

Molbio Diagnostics

3 years

0 Lacs

Goa India

Posted:5 days ago| Platform:

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Skills Required

support installation training onboarding troubleshooting maintenance documentation reports service configuration diagnostics

Work Mode

On-site

Job Type

Full Time

Job Description

Note

Locations:

Key Responsibilities:

Provide application and technical support for the installed base in the assigned territory.
Ensure proper installation, user training, and onboarding for both public and private customers.
Handle customer complaints, device troubleshooting, preventive maintenance, and breakdown calls.
Maintain accurate documentation including installation reports, service records, and tour plans.
Collect and log customer feedback regularly.
Manage demo device stock and consumables inventory.
Support NABL-related documentation and quality protocols.
Promote products to both existing and prospective users through field engagement.
Coordinate with regional managers for relocation or configuration changes.

Required Qualifications:

Master’s degree in Life Sciences, B.Tech or M.Tech.

Preferred Experience:

1–3 years in application support within the medical device or diagnostics industry.

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