Office Executive

Role & responsibilities

Administrative Responsibilities:

Office Coordination - Manage day-to-day office operations, scheduling, and internal communication

Documentation - Maintain records of calls, client data, invoices, and correspondence

Data Entry - Update CRM systems, spreadsheets, and databases with accurate information

Email Handling - Draft, send, and respond to professional emails

Reporting - Prepare daily/weekly reports on calls, leads, and office activities

Tele calling Responsibilities:

Outbound Calling - Contact potential or existing clients for orders, follow-ups, or feedback

Inbound Call Handling - Answer incoming calls, resolve queries, and route calls appropriately

Lead Generation - Identify and qualify leads through structured conversations

Customer Follow-up - Maintain timely follow-ups on inquiries, quotations.

Call Documentation - Record call outcomes, client responses, and next steps in CRM or spreadsheet

Soft Skills & Behavioural Expectations:

Communication - Speak clearly, professionally, and persuasively over phone and in writing

Listening & Empathy - Understand client needs and respond with patience.

Time Management - Balance tele calling with administrative tasks efficiently

Team Collaboration - Coordinate with sales, support and management teams

Confidentiality - Handle sensitive client and company information responsibly

Preferred candidate profile

General Profile

Education - Graduate in any discipline (Commerce, Business Administration, or Arts preferred)

Experience - Fresher3 years in office administration and tele calling/customer service

Age Range - 2032 years

Location Preference - Based near office or project site for easy commute

Skills & Competencies

Communication Skills - Clear verbal and written communication; polite and persuasive phone manner

Computer Literacy - Proficient in MS Office (Word, Excel, Outlook); familiarity with CRM or ERP systems

Telecalling Expertise - Experience in outbound/inbound calls, lead generation, and customer follow-up

Administrative Skills - Filing, scheduling, data entry, report preparation, and office coordination

Time Management - Ability to multitask and prioritize between calls and office duties

Customer Handling - Empathetic, patient, and solution-oriented approach to client interactions

Team Collaboration - Works well with sales, support, and management teams

Problem Solving - Quick thinking and tactful handling of objections or queries

Behavioral Traits

Professionalism Maintains decorum in calls and office interactions

Confidence - Speaks assertively and handles pressure calmly

Adaptability - Flexible with changing tasks and call volumes

Integrity - Handles sensitive data and client information responsibly

Punctuality - Reliable attendance and timely task completion