Veejay Group Of Companies

Role & responsibilities Administrative Responsibilities: Office Coordination - Manage day-to-day office operations, scheduling, and internal communication Documentation - Maintain records of calls, client data, invoices, and correspondence Data Entry - Update CRM systems, spreadsheets, and databases with accurate information Email Handling - Draft, send, and respond to professional emails Reporting - Prepare daily/weekly reports on calls, leads, and office activities Inventory Support -Monitor and request office supplies or equipment as needed Tele calling Responsibilities: Outbound Calling - Contact potential or existing clients for orders, follow-ups, or feedback Inbound Call Handling - Answer incoming calls, resolve queries, and route calls appropriately Lead Generation - Identify and qualify leads through structured conversations Customer Follow-up - Maintain timely follow-ups on inquiries, quotations. Call Documentation - Record call outcomes, client responses, and next steps in CRM or spreadsheet Feedback Collection - Conduct surveys or gather client feedback to improve services Soft Skills & Behavioural Expectations: Communication - Speak clearly, professionally, and persuasively over phone and in writing Listening & Empathy - Understand client needs and respond with patience. Time Management - Balance tele calling with administrative tasks efficiently Team Collaboration - Coordinate with sales, support and management teams Confidentiality - Handle sensitive client and company information responsibly Preferred candidate profile General Profile Education - Graduate in any discipline (Commerce, Business Administration, or Arts preferred) Experience - Fresher3 years in office administration and tele calling/customer service Age Range - 2032 years Location Preference - Based near office or project site for easy commute Language Proficiency - Fluent in English and local language (e.g., Tamil, Hindi); additional languages a plus Skills & Competencies Communication Skills - Clear verbal and written communication; polite and persuasive phone manner Computer Literacy - Proficient in MS Office (Word, Excel, Outlook); familiarity with CRM or ERP systems Telecalling Expertise - Experience in outbound/inbound calls, lead generation, and customer follow-up Administrative Skills - Filing, scheduling, data entry, report preparation, and office coordination Time Management - Ability to multitask and prioritize between calls and office duties Customer Handling - Empathetic, patient, and solution-oriented approach to client interactions Team Collaboration - Works well with sales, support, and management teams Problem Solving - Quick thinking and tactful handling of objections or queries Behavioral Traits Professionalism Maintains decorum in calls and office interactions Confidence - Speaks assertively and handles pressure calmly Adaptability - Flexible with changing tasks and call volumes Integrity - Handles sensitive data and client information responsibly Punctuality - Reliable attendance and timely task completion