"Office Accounts & Support Executive (Customer & Technical Support)"

We are seeking a versatile and detail-oriented Office Accounts & Support Executive to join our growing team. This hybrid role combines essential back-office accounting tasks with front-line customer and technical support, ensuring smooth day-to-day operations and high levels of client satisfaction.

Key Responsibilities:

• Office Accounts:
• Maintain financial records, invoices, and purchase orders.
• Assist with billing, account reconciliation, and basic bookkeeping.
• Support finance team in preparing reports and audits.
• Call Handling & Customer Support:
• Answer inbound customer calls and emails in a professional manner.
• Resolve client queries, escalate issues when necessary, and follow up to ensure resolution.
• Maintain detailed records of customer interactions in the CRM system.
• Technical Support (Level 1):
• Provide basic troubleshooting support for products or services.
• Guide customers through standard technical solutions.
• Escalate complex technical issues to higher-level support or IT team.

Requirements:

• Proficiency in MS Office (especially Excel), accounting software (Tally, QuickBooks, or similar), and CRM tools.
• Strong communication and problem-solving skills.
• Ability to multitask and handle pressure in a fast-paced environment.

What We Offer:

• Competitive salary and benefits.
• Opportunity for cross-functional learning and growth.
• Friendly and collaborative work environment.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Language:

• English (Preferred)

Work Location: In person