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Office 365 Engineer - L3

8 - 15 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

engineering support management troubleshooting communication presentation technology stack integration stability deployment security escalation service metrics reports reporting agile

Work Mode

On-site

Job Type

Full Time

Job Description

Principal Consultant - L3 Office 365 Engineer Location: Hyderabad/Bangalore/Delhi NCR Experience:8-15 years Immediate Joiners Preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "O365-L3" along with Notice Period. · Applicants will perform Level 3 engineering support and incident management. · Clients Productivity Tools team is a part of the Personal Productivity Organization. · The team owns and supports several products within Microsoft 365 including Office Pro Plus, multiple add-ins for the MS Office Suite, Adobe Acrobat and MindManager. · The Productivity Tools team is seeking a knowledgeable and experienced MS Office Operations Engineer to provide technical expertise & excellent support of our Microsoft 365 product Suite at a Level 3 skillset. This experience should include deep knowledge of Office ProPlus as well as troubleshooting COM add-ins across the Suite, Adobe Acrobat and MindManager. Responsibilities · Strong comprehensive problem-solving skills to identify and solve issues quickly. · Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand. · Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency. · Strong analytical skills, detail-oriented, and quality-minded. · Exceptional verbal and written communication and presentation skills. Qualifications we seek in you! · Bachelor's degree in computer science, information technology, or a related field. · Minimum of experience in managing and supporting Office 365 environments. Preferred Qualifications/ Skills · A strong background troubleshooting enterprise Windows, Mac (OSX), and iOS environments as well as the MS Office 365 applications that reside on those platforms. · Evolving experience across Level 1 and Level 2 support roles preferably in the technology stack previously described. · Ability to identify dependencies and integration of other applications and services (including Add-Ins) into the OS and Office Platform. · Responsible for engineering and troubleshooting solutions for application KPI improvement across application and OS stack. · Accountable for stability and performance of the OS and Microsoft Office Platform and related applications. · Provides Subject Matter Expertise in the evolution of OS/M365 application framework developed for our internal customers. This SME work includes product selection, deployment, and security policies. · Responsible for Incident and problem escalation and resolution for OS and M365 platforms. · Leads OS/M365 application security and vulnerability remediations. · Helps to define and manage service metrics and reports (e.g., incident reporting, user satisfaction, costs). · Experience with Agile methodologies is a plus. Show more Show less

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