4163 Non Voice Jobs - Page 37

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Designation :- Chat Support Executive Profile:- To solve customer queries through chat or email Shifts:- Rotational with 02 week offs Cab Facility Qualification:- Only Graduate Experience :- any For faster response WHATSAPP cv to HR 79827 39499

Hiring for international email and chat process 5 days working Both side cabs Minimum 12th pass Salary 15000+ both side cabs + 2000 incentives WhatsApp your details to HR 88266 73317 Required Candidate profile Candidate should have good typing skills Perks and benefits Both side cab

Urgent Hiring For Cha Non Voice & Voice Process in Gurgaon CTC - Upto 6LPA Any Grad/UG candidate can apply. 5 days working cab facility + Lucrative Incentive Excellent Communication in English Call/WhatsApp - 9147047908, 7678572840, 9073639536

Job description Roles and responsibilities- Resolve International customer queries Over Chat. Shud have Minimum 12 months of International dual chat exp Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Requirements and skills Proven customer support experience or experience as a Client Service Representative. 35+ WPM Typing speed with 90+ Accuracy. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Salary Up to 4.33 LPA ( Salary is totally depend over Experience ) Both side cab Plus LOYALTY BONUS 20k Loyalty Bonus Incentives For Any Further Query & for Active Response call me or share me your updated CV over WhatsApp :-80526-22319/ 9873794764/9220231088/92117-94849 EMAIL : Vaishnavi.gupta2@Techmahindra.com EMAIL : Yukta.vats@Techmahindra.com

- Solving customer queries over the email and chat. - Solving telecom customer queries. - Language skillset: Hindi or Malayalam or Kannada or Tamil with Good English communication skills - Immediate joining HR Connect - Kavitha- 75488 27248 Required Candidate profile Designation: Business Associate Caller Back office – Wcom Email chat) 70% Email chat and 30% Voice Qualification - Any Graduate Shift Timings: Rotational shift / Rotational week off Work from office

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads With Min 1 Year International Chat or International Voice Experience Can Apply > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads With Min 1 Year International Chat or International Voice Experience Can Apply > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Role & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore Experience Required: 1 to 3 years Fluent in English (verbal and written) Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in Chat & Email • BPO/KPO background preferred • Knowledge of basic Excel and reporting tool Please send your resume with below required details: 7330616341 [ Please do not call] Name: Number: Location: Current Designation: Overall working experience in Chat or Email: Notice period:

Greetings From You & I Consulting ! You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. ***We are hiring for a Giant MNC In Kolkata for a For US Healthcare Process. Hiring For Giant MNC Position: US Healthcare (Medical Billing) Location: Kolkata, India *Hurry Call or whtsapp now @ Sujay - 9563195779 / Shruti : 9732003214 Requirements : - Education Required :- 10+2 and above Fresher And Experienced Both Are Welcome ! International BPO Exp. will be a added advantage! Good communication Skill Mandatory Shift: 24x7 Shift (Home drop within the marked boundary) What We Offer:- Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities to enhance your skills. Friendly and supportive work environment that promotes teamwork and collaboration. Career advancement opportunities based on your performance and dedication. CTC 3.6Lpa To 5.2Lpa In Hand + PF + Esi + and all other facilities Key Responsibilities:- Help US Doctors and hospitals with proper documentation for their empanelment. Regular follow up via phone or email. Taking international calls. Keeps one updated with latest US healthcare rules & regulations. Applies critical thinking and critical decision making for completing tasks. *Hurry Call or whtsapp now @ Sujay - 9563195779 / Shruti : 9732003214 *Note :- If you encounter a busy tone or If you find our lines occupied, simply Whatsapp and share your details with us in the following format:- Full Name :- Current Location Contact No Highest Qualification Experience for Consideration (Total Experience) Current Organization Current CTC (Numeric Values only) Expected CTC (Numeric Values only) *Hurry Call or whtsapp now@ sujay - 9563195779 "If you've read through the job description above and thought, 'Hey, this sounds like a perfect fit for someone I know - DO REFER YOUR FRIENDS

We are hiring for Email Process *- Email (80% Email, 20% Voice) *. Salary- 29k *. 2 Rotational Week Off *. Work Hours- 9 (Rotational) *. HSC/Graduate *. Relieving/Experience (Mandatory) *. 6 months Email Exp (Mandatory) *. Excellent Communication Skills *. LOCATION- MBP Interested candidate can share cv on sangeetay1@hexaware.com

The Customer Support Executive is responsible for handling customer queries, resolving complaints, and ensuring a high level of customer satisfaction. Work from office Call/WhatsApp- HR Ginni @8755248734 Required Candidate profile Excellent English Communication required UG/Grad/PG Fresher/Experience (min. 1 yr) Rotational Shifts (24*7) Immediate joiners only Perks and benefits GREAT Incentives PF+ESIC

Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guideline salary upto 35000 Keeping a Record of the Customers Call @ 9625360104 Darshika

Dear Candidates!! Were Hiring! | International Voice / Non-Voice Process Night Shift Location: Taramani / Ambattur, Chennai Company: eNoah iSolution India Pvt Ltd Are you a recent graduate looking to kickstart your career in the BPO industry? Join our dynamic team at eNoah! Role: International Voice / Non-Voice Process Shift: Fixed Night Shift (7 PM 5 AM) Work Mode: Work from Office Experience: 01 Year Education: Any UG/PG (2023/2024/2025 Batch only) Typing Speed: 25+ WPM Skills: Good English communication is a must Walk-In Interview: Saturday (05-July-2025) Time: 10am to 4PM Venue: eNoah iSolution India Pvt Ltd, Elnet Software City, Admin Block, 1st Floor, Rajiv Gandhi Salai, Taramani, Chennai (Opp. Thiruvanmiyur Railway Station, Near ICICI ATM) Start your career journey with us. Walk in and get hired!

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / customer support For More Details Call : HR smitha @ 9880964847(Call or whatsapp ) Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 4.25 LPA Shifts- Voice process Reqards, Smitha HR TEAM

- Customer care profile - Chat process - Work from Office - Location : Mohali - Good communication skills required - 5.5 days working - Salary : 30k to 34k ctc - Rotational shifts -Cab facility for girls

Job description About Teleperformance: Teleperformance is a French Multinational company with operations in 80+countries and overall 4lakh and more passionate people working in the organization is one of the world's leading Customer experience management services providers. Job Description: We are recruiting candidate's min 6 month of email/Chat exp and fresher Below are the Roles and Responsibilities: Candidates with Six-month experience preferable, salary will be 20k TH- 25KCTC per month. We prefer candidates with Under graduation and graduation who are familiar and are interested to work and build their career in the BFSI Industry, however candidates from any streams can apply. Benefits: * Access to large Infrastructure (Cafeteria,Training and Play area etc.) * Statutory Benefits * Internal Job Posting, Jump programs for employees to promote growth for employees inside the organization. To qualify candidates should complete minimum years of service as per their Grade. Roles & Responsibilities: * Primary responsibility is to increase the revenue of Bank; Customer Support executive will address the concerns if any raised by the customer and assist them to resolve it over phone. * Chat and mail Process- Calling existing and potential customers to explain the features of the products and services. * Resolving the queries and concerns of customers in a timely manner on Email. * Positioning relevant products and services to the users according to their Purchasing Behaviour. Upselling, Cross selling. * Pitching the products and services of Bank to potential customer over a call and generate business for the Bank . * Excellent Communication in English * Under Graduation/Graduation mandatory Work Specifics: * 6 Days working/ Rotational Week Off. * 9 Hours Shift- 24/7 Shift * min 6months experienced candidates can Apply * Language - Mandatory with English Communication * Location - Bangalore -Hebbal Venu Details: Teleperformance Business Services India 3 1, Chiranjeevi Layout, Hebbal Kempapura, Bengaluru, Karnataka 560024 Contact Person: HR Veda: 8095047893

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Must be currently in Kolkata or West Bengal region Willingness to relocate is required Benefits Relocation support provided Paid professional training Growth in a global MNC environment Interview Process: First Round: Communication screening in Kolkata Final Round: Face-to-face interview in Kolkata office

Hiring for Non voice process Graduate with 1 year experience can apply good communication and written skill is required Rotational shift immediate joining walk In Interview Call :HR Lavanya @ 9611701014(call or whatsapp) NO CHARGES APPLIED

Hiring for Non voice process Graduate with 1 year experience can apply good communication and written skill is required Rotational shift immediate joining walk In Interview Call :HR Prathiksha @ 9901192053 (call or whatsapp) NO CHARGES APPLIED

Job Title : Email Support Specilaist Location State : Haryana Location City : Gurgaon Experience Required : 2 to 4 Year(s) CTC Range : 2.5 to 3.8 LPA Shift: 1:00pm-10:00pm IST, 6:00am-3:00pm IST, 9:00am6:00pm IST Work Mode: Work from Home/Hybrid Position Type: Contract Openings: 5 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: Looking for Email Support Specialist with non-voice experience . Essential Job Functions: Skills- CRM, email support, customer support Prior customer service experience Experience working across time zone Shift timings- 1:00pm-10:00pm IST, 6:00am3:00pm IST, 9:00am–6:00pm IST Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Job Title : Email Support Specilaist Location State : ,Haryana Location City : Gurgaon Experience Required : 2 to 4 Year(s) CTC Range : 3 to 4 LPA Shift: Rotational Work Mode: Work from Home Position Type: Contract Openings: 5 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: Looking for Email Support Specialist with non-voice experience . Essential Job Functions: Skills- CRM, email support, customer support Prior customer service experience Experience working across time zone Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Role: Non Voice / Inside sales Attractive Incentives for each month And providing 15 days trainings Salary upto.20k Take Home Shift: Day shift Location : Chennai Regards, Naren

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadia @ 7898822545, Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.