Non Immigrant Visa Consultant

Job Description

Responsibilities: · Counselling Clients for Non Immigration Visa. · Timely Follow ups and convert them to registrations · After Registration process Like Provide Checklist and explain Properly, Welcome Email sent, Process Explanation to Clients · File preparations of the registered clients timely. · Co-ordination with Deputy Manager - Quality and Manager for file checking · Take Account clear from Account department · Timely File submission · Maintaining records of Visa and refusals with reasons · Once File got refused discuss with Deputy Manager – quality and Manager for further process · Sheets and CRM Updating · Submit daily, monthly report to Manager or as and when required. Roles Inquiries ⤷ Take Counselling which will be from (Telephonic, Walking, Reference, repeat ) ⤷ Attending walk-ins and Give proper Counselling to solve their queries ⤷ Daily at least 15-20 Follow ups to Potential Client. ⤷ Maintain follow-up remarks in CRM Registration ⤷ Registration Done ⤷ Welcome Email to Client ⤷ Need to Fill Proper Agreement and Annexure with Manager’s signature ⤷ Checklist to be given at the time of registration, explain client checklist, process in Detail ⤷ Follow Ups for documents to client and as far as possible get all the documents at a time. ⤷ Scan original documents of clients and handover the same. ⤷ Make entries of the client status progress in sheet and CRM Prepare File for submission (TAT not more than 30 days from the date of registration) ⤷ Before Starting file preparation discuss case with Deputy Manager – Operation or Manager ⤷ Check if all documents are in order ⤷ Entry is been made in sheets and status has been updated, remarks added wherever required. ⤷ Filled Application form correctly and re-check to avoid mistakes ⤷ Prepare Complete file with the help of Trainee Counselor ⤷ If file is prepared by Trainee Counselor it is Counselor’s responsibility to check file and then give for quality check Checking ⤷ Get the prepared file checked from Deputy Manager - Quality and Manager before 48 hours of submission date. Submission: ⤷ Once File’s quality check has been done give complete file for Checking to Client ⤷ Once client check the file take approval from client for submission ⤷ Take Account clear from Account department for any due of clients ⤷ Counsellor will send email to NIV Submission group email id for Submission update ⤷ Inform Client before 2 days for their Pending amount ⤷ Inform Client before one day for their submission and submission timing Query: ⤷ Refusal Discussion with Quality – Deputy Manager and Manager. if required with Madam very next day Visa Status: ⤷ For any visa status update (Like GOT VISA or Refusal) then Advisor will send email to client status update group email id. Office Policy and Register Maintain ⤷ Individual Registration Sheet (maintain by counsellor) ⤷ Master Sheet to be maintained by Team Leader ⤷ Emails confirmation taken from Account before Submission ⤷ Detail given to Post Visa department at the time of Submission and status ⤷ Timely reports of the department and your performance. Any other work given by Management . Show more Show less