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monitoring network updating communication service coordination tcl escalation firewall controller

Work Mode

On-site

Job Type

Full Time

Job Description

  • Oversee 24/7 monitoring of network systems, servers, and applications.
  • Acknowledgement of alarms for Core links/device monitoring
  • Quickly identifying and resolution of network outages.
  • Fault Identification Time for network elements.
  • Updating stakeholders on incident resolution status.
  • Inform stakeholders promptly about critical incidents and their resolutions.
  • Regular communication with cross functional team members to improvise customer service experience.
  • Coordination with Field, Third Party Providers, Partners such as Airtel/VIL/TTSL/TCL/GFGNL etc., timely update.
  • Escalation to internal teams and followup till closure with proper RFO.


  • Fresher/Experience of 1 years with Network hardware like switches, routers, Firewall, wireless network systems including wireless controller devices.
  • CCNA certification

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