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NOC Engineer

NOC Engineer

Definity

0 years

0 Lacs

india

Posted:1 day ago| Platform:

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Skills Required

monitoring troubleshooting support datadog security aws azure jira communication management devops scheduling documentation technology ai diversity

Work Mode

Remote

Job Type

Full Time

Job Description

Keep systems running, safeguard uptime, and join a global team!

We’re looking for a

NOC Engineer

to join our remote team. In this role, you’ll be the first responder for incidents—monitoring systems, troubleshooting tier-1 issues, and escalating to the right teams to ensure uptime and customer satisfaction.

Work Schedule:

This role requires participation in a

24/7 support rotation

, including overnight shifts, weekends, and holidays as needed.

What You Bring

Previous experience in a tier-1 support or similar technical role
Familiarity with monitoring & incident tools: Datadog, Site24x7, Opsgenie
Awareness of security platforms (Lacework, Crowdstrike) in monitoring mode
Basic knowledge of cloud (AWS, Azure, Apigee) and log tools (ELK)
Experience with ticketing systems (Jira, Zendesk)
Advanced English and strong communication skills

Nice-to-have

Exposure to identity management tools (Okta)
Interest in growing toward Cloud, Security, or DevOps paths

What you'll do

Manage on-call scheduling and incident escalations using Opsgenie
Monitor systems with enterprise tools (Datadog, Site24x7) and escalate as needed
Follow runbooks to troubleshoot infrastructure, applications, and IT issues
Collaborate with teams to improve processes and keep documentation up to date
Support user access via identity management tools (Okta)

About Definity

Founded in Monterrey, Mexico,

Definity

is a nearshore technology partner specializing in custom digital solutions, AI innovation, and business applications. With over two decades of expertise and a strong focus on client success, Definity empowers organizations worldwide to achieve real business results through modern technology.Definity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, or disability status.
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NOC Engineer