NMS/OSS Solution Delivery Engineer

Job Title: NMS/OSS Solution Delivery Engineer

Location: Hyderabad

Job Type: Full-Time

Department: Technology Services

Reports To: NMS/OSS Solution Architect

Job Summary:

NMS/OSS Solution Delivery Engineer

Key Responsibilities:

Solution Delivery & Deployment:

• Lead or support

  on-site and remote deployments

  of NMS/EMS/OSS platforms across telecom, enterprise, and government networks.
• Act as a

  technical point of contact

  for customers during deployment and post-deployment phases.
• Ensure timely and quality delivery of solutions in line with project timelines and SLAs.

Design Support & Optimization:

• Assist senior architects in reviewing and refining

  High-Level Designs (HLDs)

  and

  Low-Level Designs (LLDs)

  .
• Provide feedback and suggestions for

  design improvements

  based on field experience and customer feedback.
• Participate in

  solution validation

  , testing, and optimization activities.

SLA Management & Reporting:

• Monitor solution performance and support

  SLA tracking and compliance

  .
• Collaborate with operations teams to identify and resolve SLA breaches or performance issues.
• Generate and present

  SLA and performance reports

  to internal and external stakeholders.

Documentation & Knowledge Transfer:

• Prepare and maintain

  deployment guides

  ,

  as-built documentation

  , and

  customer-facing manuals

  .
• Support knowledge transfer sessions and training for customer operations teams.

Collaboration & Support:

• Work closely with

  senior solution architects

  ,

  project managers

  , and

  customer teams

  to ensure alignment and smooth delivery.
• Provide

  technical support

  during UAT, go-live, and stabilization phases.

Required Technical Skills:

• 612 years of experience in

  NMS/EMS/OSS deployment and support

  .
• Hands-on experience with platforms such as

  OpenText NNM/NoM

  ,

  Zabbix

  ,

  Cisco Prime

  ,

  Netcool

  , or similar.
• Understanding of

  North-Bound and South-Bound integrations

  (SNMP, REST, SOAP, XML/JSON).
• Exposure to

  ITOM and ITIL processes

  , especially incident, change, and problem management.
• Experience with

  ticketing platforms

  (ServiceNow, SMAX, Remedy, JIRA).
• Proficiency in

  scripting

  (Python, Shell, Perl) and basic

  database management

  (MySQL, PostgreSQL, Oracle).
• Familiarity with

  network technologies

  (IP/MPLS, LTE/5G, SD-WAN, DWDM).

Preferred Qualifications:

• Bachelor’s degree in Engineering (IT, Telecommunications, Computer Science, or related field).
• Certifications or training in

  ITIL

  ,

  ServiceNow

  , or relevant OSS/NMS platforms.
• Experience in

  customer-facing roles

  and

  solution delivery

  in telecom or enterprise environments.

Work Environment:

• On-Site work model with

  occasional travel to client sites

  .
• Collaborative and delivery-focused environment with opportunities to grow into a senior architect role.