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NICE Engineer

3 - 8 years

5 - 10 Lacs

pune

Posted:3 hours ago| Platform: Naukri logo

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Skills Required

system management ivr scalability architecture analytical routing deployment customer experience operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

NICE CXone Engineer

Required Qualifications:


  • Minimum

    3 years of experience

    with NICE CXone and Studio.

  • Proven ability to build and maintain complex call flows using Studio.

  • Strong understanding of NICE CXone architecture and modules.

  • Experience implementing NICE CXone across multiple business units or departments.

  • Familiarity with CXone APIs, integrations, and custom development.

  • Excellent analytical and problem-solving skills.

  • Strong communication and collaboration abilities.

Key Responsibilities:


  • Studio Expertise:

  • Design and implement advanced call flows using

    NICE Studio

    , including custom logic and Studio actions.

  • Develop tailored solutions to meet complex business requirements using Studio s full capabilities.

  • Platform Implementation Optimization:

  • Execute configuration and deployment of NICE CXone features across multiple business units.

  • Evaluate and implement

    new NICE capabilities

    to improve customer experience and operational efficiency.

  • Ensure platform scalability, reliability, and alignment with business goals.

  • Cross-Business Support:

  • Understand and adapt NICE CXone configurations for

    diverse business needs

    and operational models.

  • Collaborate with internal stakeholders to translate business requirements into technical solutions.

  • System Management:

  • Maintain and optimize NICE CXone components including ACD, IVR, routing, and integrations.

  • Monitor system performance and proactively identify areas for improvement.

nan

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Zensar

Information Technology and Services

Mumbai

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