Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Tata Consultancy Services
>
Nice CX one implementation expert

Nice CX one implementation expert

Tata Consultancy Services

10 - 12 years

|

10 - 14 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

solution architect cloud contact center solutions solution design conversational ai ai solutions ai contact center technology cloud contact center contact center

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

12+ years of experience in Contact Center technology.
End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX, NICE CXone, Amazon Connect, Five9).
Must have experience in AI, Gen AI, and Agentic AI solutions (offered by any hyperscalers or third-party conversational AI providers).
Must have worked on AI, Gen AI, and Agentic AI capabilities that Contact Centers offer for prediction, self-service, augmentation, and enhancing operational excellence.
Must have experience designing end-to-end AI-enabled Contact Center solutions for large enterprise customers (B2C).
Cloud Contact Center Architect certifications are preferred.

Desired Skills:

Qualifications

Bachelor of Engineering

More Jobs at Tata Consultancy Services

Tcs Hiring For GRC , Pan India

Pune, Bengaluru, Mumbai (All Areas)

INR 9 - 19 Lacs

Java / Spring boot with API Developer

Pune

INR 9 - 19 Lacs

SAP PP and QM Consultant

Pune

INR 8 - 18 Lacs

SAP BTP Consultant

Pune

INR 9 - 19 Lacs

Customer Service Associate

Pune

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tata Consultancy Services

Information Technology and Consulting

Thane

RecommendedJobs for You

Nice CX one implementation expert

Tata Consultancy Services

pune

Permanent Role For Senior Software Engineer (Platform)

Deloitte Consulting

hyderabad, chennai, bengaluru

SAP BTP Lead - 8+ Years - Hybrid - Permanent - Chn/Blr/Pune/Mumbai

Truetech Solutions

pune, bengaluru, mumbai (all areas)

Technical Lead

bengaluru

Product Owner - AI Automation & Insights Platform

Displays And Beyond

pune

Architect/Lead-Data Lake & Integration

vadodara

Team Lead (Web Platforms | HealthTech Platform)

HealthIndia Insurance TPA Services

mumbai suburban

Senior Associate_Employee Central_Enterprise Apps-SAP

PwC Service Delivery Center

bengaluru

Customer Support Lead

hyderabad

TECHNICAL LEAD - LEAD

Happiest Minds Technologies

pune