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NGSiem/Platform Escalation Engineer

NGSiem/Platform Escalation Engineer

Crowdstrike

2 - 7 years

7 - 11 Lacs

Mumbai Pune Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Networking Architecture Powershell Debugging Equity Asset management Troubleshooting Technical support Python Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ideal Escalation Engineer is passionate about technology and customers. A true problem solver, the Escalation Engineer will take personal ownership in seeing a problem through to resolution. You will understand IT environments across heterogeneous operating environments. You will be comfortable speaking with security, engineering, sales, as we'll as customer operation teams. Candidates must have a broad and advanced technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.

Additional Locations: India Bangalore/India Remote

What you'll Do:

Willing to work as a part of a high calibre small team and make a difference.
Be the voice of our customers.
Be a Technical Leader within our business.
Perform as an escalation point within the Support Team.
Investigate, troubleshoot, debug, and resolve our clients most challenging and critical technical issues.
Work closely with Development Engineering teams to drive effective solutions for customer found issues.
Provide updates to Management and field teams on critical escalations.
Train and mentor engineers in the Support Team to improve our technical capabilities.
Ensure readiness to support new product releases.

What you'll Need:

5+ years experience working within a Technical Support team including in an escalation role which directly supports Enterprise customers.
Proven experience in supporting NGSIEM technologies preferably in an escalation role in a Support team.
Highly experienced using search technology to assist in complicated debugging.
Proven experience debugging and troubleshooting problems on REST and GraphQL APIs.
Proven ability to debug and troubleshoot from browser HAR files to SaaS cloud services.
Experience in Security including Exposure Management, Asset Management, Vulnerability Management, EDR.
Good architectural understanding of modern cloud environments and the infrastructural components used (Cassandra, Kafka, Opensearch, Elastic stack, Redis, )
Ability to read and understanding code written in common programming languages used within cloud environment and/or with SDKs; example: Python, GoLang, Powershell, bash.
Operational understanding of networking devices such as Routers, Switches and Firewalls, load balances, etc
Proven skills in mentoring other engineers to grow the technical capabilities of the team

Benefits of Working at CrowdStrike:

Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental we'llness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified across the globe

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NGSiem/Platform Escalation Engineer