Nexthink SME

GiGa-Ops Global Solutions is a leading provider of innovative IT solutions and services, dedicated to enhancing business efficiency for our clients. Our mission is to deliver exceptional value through technology while fostering a culture of collaboration, integrity, and excellence. We specialize in providing comprehensive digital transformation solutions that empower organizations to thrive in a rapidly changing environment. Join us at GiGa-Ops, where creativity and technology merge to create impactful solutions for our clients.

• Serve as a subject matter expert (SME) for Nexthink, guiding the team in best practices.


• Conduct in-depth analysis of user experience metrics and reports using Nexthink.


• Collaborate with IT teams to implement Nexthink functionalities and features.


• Provide technical support to internal teams and clients regarding Nexthink issues.


• Monitor and report on system performance, identifying areas for improvement.


• Design and execute strategies for enhancing user experience based on data insights.


• Develop training materials and conduct training sessions for end-users.


• Create and maintain documentation for processes, procedures, and troubleshooting guides.


• Work closely with stakeholders to gather user feedback and integrate insights into Nexthink solutions.


• Assist in project management, ensuring timely and successful delivery of Nexthink projects.


• Engage with clients to understand their requirements and tailor Nexthink solutions accordingly.


• Stay updated with the latest Nexthink updates and industry trends.


• Support the team in troubleshooting and resolving complex technical issues.


• Lead workshops and brainstorming sessions to innovate Nexthink usage across the organization.


• Facilitate user acceptance testing (UAT) to validate Nexthink implementations.

• Bachelors degree in Computer Science, Information Technology, or a related field.


• Proven experience with Nexthink in a similar role.


• Strong understanding of IT operations and user experience management.


• Excellent analytical and problem-solving skills.


• Effective communication and collaboration abilities.


• Experience with data analysis tools and methodologies.


• Familiarity with project management principles and practices.


• Ability to work independently and as part of a team.


• Detail-oriented with strong organizational skills.


• Proficient in technical documentation and report writing.


• Experience in delivering user training and support.


• Knowledge of industry best practices and trends in user experience management.


• Ability to adapt to a dynamic work environment and changing priorities.


• Strong interpersonal skills to foster positive client relationships.


• Willingness to continuously learn and improve skills related to Nexthink.