Netwrok Engineer

PRINCIPAL RESPONSIBILITIES

Leading technical transitions & getting required technical upskilling. Managing technical/functional escalations and coming up with the resolution. Acting as process owner of Level 2 Support & Event management and liaison with other service management processes.

Identifying gaps and improvement areas. Formulate and implement corrective measures. Organize and prioritize workload. Imbibing new ideas & suggestions for overall growth/improvement of process.

Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team.

MINIMUM REQUIREMENTS

• Strong experience of Palo Alto Firewall installation, management & support on prem as well as in cloud like AWS, Azure along with Global Protect VPN
• Strong Working knowledge of Routing protocol like BGP, OSPF, EIGRP, VRF and Switching technologies like LACP, STP, Trucking, VPC, dot1x
• Working knowledge on Cisco SDWAN
• Good knowledge of Cisco ISE, Posturing and Meraki Wireless
• Good Knowledge of Cisco Umbrella
• Good Understanding of Cloud (Azure, AWS) networking
• Work with Security team to fix vulnerabilities identified in network devices.
• Facilitate investigation of complex technical issues.
• Identify and escalate issues and work with vendors till issue closure, provide RCA.
• Monitor instructions received or sent via internal monitoring system.
• Perform health checks, system connectivity, consistency, and data integrity.
• Understanding of Datacenter architecture, Network links LAN/WAN, routers, switches & interfaces Virtualization, Windows & Storage.
• Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of NOC.
• Good Experience of ITIL Processes i.e. Incident/Problem/Change/Event Management
• Advanced proficiency with MS Office Tools, Visio, Service Now, Reporting
• Good communication & interpersonal skills.
• Standout Colleague & self-motivating.
• Skill Set Tools: Palo Alto, Cisco routing & switching, F5 Load balancers, Avaya, SolarWinds, CA APM, Splunk, ExtraHop, Nagios, Basic OS understanding.

Perks and Benefits

• Transportation Services

  : Convenient and reliable commute options to ensure a hassle-free journey to and from work.

• Meal Facilities

  : Nutritious and delicious meals provided to keep you energized throughout the day.

• Career Growth Opportunities

  : Clear pathways for professional development and advancement within the organization.

• Captive Unit Advantage

  : Work in a stable, secure environment with long-term projects and consistent workflow.

• Continuous Learning

  : Access to training programs, workshops, and resources to support your personal and professional growth.