Networking I

As a Networking I NOC (Network Operations Center) in the Networking/ITSM domain, your role involves performing monitoring, troubleshooting, incident management, change management, problem management, installs/decommissioning, and end-to-end lifecycle management for customers" network infrastructure. You will be analyzing and resolving problems related to network devices (routers, firewalls, switches, wireless access points, etc.) and interconnecting network transport (LAN/WAN). Responsibilities: - Respond to automated and/or manual alerts/events/incidents about network issues and initiate the resolution life cycle. - Conduct remote testing/triage to validate alert/event/incident. - Contact customer helpdesk and/or end users, guide them through initial triage/troubleshooting to isolate network issues to hardware/cabling/transport. - Report issues and initiate trouble tickets with hardware/cabling/transport vendors. - Follow up with vendors according to SLAs and escalation matrices to coordinate communication of latest updates, dispatch ETAs, RFOs, etc., to the customer. - Initiate & coordinate service calls for field engineers with vendors (including third-party vendors independent of the hardware/cabling/transport vendors). - Perform triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve basic device hardware, configuration, and/or software/IOS issues. - Escalate issues for Level 2/3 support as per documented guidelines. - Provide implementation support for change management activities performed with Level 2/3 support. - Provide analytical support for problem management activities being performed with Level 2/3 support. - Strong understanding of networking concepts like TCP/IP and TCP dump. - Network management - configuring network interfaces and troubleshooting network problems. Qualifications: - 1-3+ years of technical experience in corporate IT operations. - Knowledge of Routing & Switching. - Strong skills in working with clients and communication. - Knowledge regarding Internet Service Providers. - Strong writing skills to maintain organized documentation. - Knowledge of network cabling, network classification, and network topology. - Professional level training & certification in data networking by any leading vendor, i.e., Aruba, Arista, Cisco, Juniper, Fortinet, Meraki, Checkpoint, Palo Alto. (Note: Additional details of the company are not present in the provided job description.),