Network Voice Specialist

Key Responsibilities (Not limited to)

• Configuring and troubleshooting of

  Perimeta SBC, Ribbon SB, Audiocode SBC, Oracle SBC, Voice Gateways

  , and call signaling protocols on Voice Gateways H.323, SIP & MGCP including POTS and VOIP Dial Peers.

• Hands-on experience on RTMT tool, DNA, CDR CUBE & Voice

  Gateways,Perimeta SBC,Ribbon SBC, Audiocode SBC, Oracle SBC

• Troubleshooting of voice interfaces: FXS, FXO, and ISDN, T1/E1 PRI
• Identifying the reason for the outage and coordinating with ITSP/Carrier/Client/Vendor for an immediate restoration.
• Managing and troubleshooting call routing issues such as Numbering Plans, Calling Privileges, etc.
• Coordinating with Cisco TAC to resolve complex issues with respect to Unified Communication and Collaboration.
• Moving, Adding, Configuring and Deleting Cisco IP phones, softphones & Jabber
• Configurations, Managing, and Troubleshooting of special features like hunt groups, Extension mobility, call pickup groups etc.
• Candidate must possess strong knowledge & working experience with resolution centric diagnostic approach, ability to quickly identify & isolate the root cause of the issues in minimal time.
• Ability to multitask in a high visibility environment.
• Solid communication skills, both verbal and written.
• Understanding of ITIL model and experience working in an ITIL environment.
• Troubleshooting skills utilizing Wireshark packet capture/analysis is an added advantage.
• Good technical writing skills for known issue documentation.