Job
Description
About The Role
Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Lead process redesign, transformation, and workflow optimization for telecom billing operations and business excellence.Oversee data analytics, business intelligence, and dashboard/report automation using advanced tools (Power BI, Tableau, MicroStrategy, Power Platform, etc.).Manage data integration, modelling, and ETL workflows across multiple platforms (Snowflake, Databricks, SQL Server, Oracle, SAP, Palantir, Teradata, DBT).Ensure revenue assurance, account reconciliation, dispute resolution, and delinquency reduction.Govern projects, monitor account receivables, and drive operational excellence.Implement and automate data pipelines, storage solutions, and visualization tools.Apply Lean Six Sigma principles to improve processes and eliminate inefficiencies.Mentor and coach team members, fostering a culture of continuous improvement and lean leadership.Good Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for? Hands-on expertise in Snowflake, SQL Server, Databricks, Python, Oracle, Tableau, MicroStrategy, Power BI, Power Platform (Power Apps, Power Automate, Power Virtual Agents), Palantir Foundry, Teradata, DBT, SAP, Bill Track workflow, and ServiceNow.Strong problem-solving and analytical skills; proficiency in data governance, quality management, and business statistics.Deep knowledge of telecom billing operations, revenue assurance, and business operations excellence.Experience in process transformation, automation, and project/change management.Team management, coaching, and mentoring abilities.Good understanding of Lean principles and experience with improvement methodologies.Effective communication and stakeholder management skills.Strategic thinking, critical analysis, and a commitment to continuous improvement.Hands-on expertise in Snowflake, SQL Server, Databricks, Python, Oracle, Tableau, MicroStrategy, Power BI, Power Platform (Power Apps, Power Automate, Power Virtual Agents), Palantir Foundry, Teradata, DBT, SAP, Bill Track workflow, and ServiceNow.Strong problem-solving and analytical skills; proficiency in data governance, quality management, and business statistics.Deep knowledge of telecom billing operations, revenue assurance, and business operations excellence.Experience in process transformation, automation, and project/change management.Team management, coaching, and mentoring abilities.Good understanding of Lean principles and experience with improvement methodologies.Effective communication and stakeholder management skills.Strategic thinking, critical analysis, and a commitment to continuous improvement.
Roles and Responsibilities: Key ResponsibilitiesLead process redesign, transformation, and workflow optimization for telecom billing operations and business excellence.Oversee data analytics, business intelligence, and dashboard/report automation using advanced tools (Power BI, Tableau, MicroStrategy, Power Platform, etc.).Manage data integration, modelling, and ETL workflows across multiple platforms (Snowflake, Databricks, SQL Server, Oracle, SAP, Palantir, Teradata, DBT).Ensure revenue assurance, account reconciliation, dispute resolution, and delinquency reduction.Govern projects, monitor account receivables, and drive operational excellence.Implement and automate data pipelines, storage solutions, and visualization tools.Apply Lean Six Sigma principles to improve processes and eliminate inefficiencies.Mentor and coach team members, fostering a culture of continuous improvement and lean leadership.Support regulatory and tax compliance data requirements.Collaborate with cross-functional teams to deliver projects on time and within budget.Key Skills & ExpertiseHands-on expertise in Snowflake, SQL Server, Databricks, Python, Oracle, Tableau, MicroStrategy, Power BI, Power Platform (Power Apps, Power Automate, Power Virtual Agents), Palantir Foundry, Teradata, DBT, SAP, Bill Track workflow, and ServiceNow.Strong problem-solving and analytical skills; proficiency in data governance, quality management, and business statistics.Deep knowledge of telecom billing operations, revenue assurance, and business operations excellence.Experience in process transformation, automation, and project/change management.Team management, coaching, and mentoring abilities.Good understanding of Lean principles and experience with improvement methodologies.Effective communication and stakeholder management skills.Strategic thinking, critical analysis, and a commitment to continuous improvement.
Qualification Any Graduation
