Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Skills: Linux , Networking->Switching , Networking->Routing , Infrastructure Security->VPN Responsibilities Troubleshoot issues in large scale IP networks Closely work with vendors , end users and other engineering teams to fix issues Work on trouble tickets by providing high quality and detailed inputs Closely work with NMC/NOC (Tier 1) monitoring team Liaise with vendors for incident and problem management Provide 24/7 support for high priority issues Ensure data analysis is done rigorously and saved to ticket logs Provide leadership on incident resolution and ensure management is communicated clearly and transparently Follow the change and Incident Management process Follow SLAs
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