Network Support Engineer

Job Summary:

We are seeking a skilled and proactive Desktop & Network Support Executive responsible for

providing comprehensive IT support to both internal users and clients. The ideal candidate will

have expertise in LAN and WAN connectivity, as well as hands-on experience with hardware,

software troubleshooting, and network devices like routers and switches.

Experience:

CTC:

Key Responsibilities:

• Desktop Support: Provide end-user support for hardware and software issues, both in

person and via remote assistance, ensuring minimal downtime for users and clients.

• LAN & WAN Connectivity: Ensure the seamless setup, maintenance, and

troubleshooting of Local Area Network (LAN) and Wide Area Network (WAN)

connections.

• Wi-Fi Configuration & Troubleshooting: Configure wireless networks and resolve any

connectivity or performance issues related to Wi-Fi access points.

• Network Printer Support: Troubleshoot and resolve network printer connectivity and

functionality issues across the office.

• Software Support: Offer basic support for the installation, configuration, and

troubleshooting of commonly used software applications.

• Remote Support: Deliver remote desktop support to users, addressing IT-related issues

efficiently and professionally.

• IT Infrastructure Setup: Assist in the setup and maintenance of IT infrastructure,

ensuring proper installation of cabling, devices, and network equipment.

• Passive Network Setup: Participate in the planning, implementation, and

troubleshooting of passive network setups, including structured cabling and network

layout designs.

• Incident Reporting & Resolution: Record and escalate technical issues as necessary,

ensuring proper resolution in a timely manner.