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NTT DATA, Inc.
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Network Support Analyst

Network Support Analyst

NTT DATA, Inc.

8 - 13 years

3 - 5 Lacs

noida

Posted:21 hours ago| Platform:

Apply

Skills Required

switching wan sdwan routing lan riverbed routing and switching nexus network infrastructure customer service networking bgp ospf viptela velocloud vlan firewall routing protocols network support hsrp troubleshooting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 332298
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Support Analyst to join our team in noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities

Must have great experience on Routing & Switching & Wireless.

Vendors supported - Velo Cloud is must, Cisco, Riverbed

Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN

Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS

Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components

Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless

Teaming with project managers, cross-functional technology and business teams to ensure successful projects

Owning and documenting escalated support tickets and service requests through resolution via ServiceNow

Adaptive, communication, presentation and leadership skills

Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept

Knowledge of Wireless, Nexus, SD-WAN

Working knowledge of Networking products from Cisco, Dell & Extreme Networks

Skills and knowledge and adherence to ITIL & Change Management processes

Excellent communication skills, both written and oral

Strong customer service skills; interfaces with customers, end users, partners and associates

Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals

Rotating on-call, support queue management, preforming network system analysis and reporting

Willing to work in 24X7 environment

Basic Required Qualifications

8+ years of experience on managing LAN & WAN Infrastructures

8+ years experience on Routing & Switching, Riverbed & Wireless

Vendor experience to include - VELO Cloud, Cisco, Riverbed

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Network Support Analyst