Network Support Administrator

📍 Location: Bengaluru, India🕒 Work Mode: Full-Time | 24x7 Rotational Shifts🗓️ Notice Period: Only candidates with 0–15 days notice periodAbout Poly | HPWork is no longer a place — it’s what you do. At Poly | HP, we empower seamless communication through beautifully engineered audio and video technology. If you're a problem-solver, a collaborator, and someone who loves enabling real human connections, we’d love to meet you.🔧 Role: Technical Support EngineerWe are looking for a skilled Technical Support Engineer who can deliver 24/7 first-level technical support for our global customers. This role is ideal for someone with a strong technical foundation in VoIP, video conferencing, unified communications, and hands-on troubleshooting experience.What You’ll Do✅Act as the first point of contact for technical support (voice & chat) for video conferencing products.✅Provide prompt, accurate, and customer-focused troubleshooting.✅Handle first-level escalations and coordinate with advanced support teams.✅Log and update all customer interactions with high accuracy.✅Identify and redirect potential sales opportunities from support interactions.✅Conduct customer satisfaction surveys and document insights.✅Maintain knowledge base documentation and follow established processes.🎯 What We’re Looking For✅Engineering degree in Computer Science, IT, or related fields.✅2–3 years of experience in IT infrastructure, UC support, or video collaboration.✅Strong expertise in VoIP, SIP, H323, H264, ISDN, and real-time communication technologies.✅Hands-on experience with Microsoft Teams, Cisco Call Manager, Zoom.✅Solid understanding of DNS, DHCP, LAN/WAN, TCP/IP, VPN, MPLS.✅Good familiarity with cloud/UCaaS platforms.✅Strong troubleshooting skills with PC/OS and endpoint devices.✅Excellent communication, problem-solving, and customer-handling skills.✅Immediate joiners or candidates with up to 15 days notice period only.📩 How to ApplyInterested candidates can share their updated CVs at jishnu.s@joulestowatts.co#Hiring#JobSearch#JobOpening#NowHiring#Recruitment #TechnicalSupport#SupportEngineer#UnifiedCommunications#VoIPJobs#VideoConferencing#CollaborationTools#TechJobsIndia#ITJobsIndia#UCEngineer#AVJobs#HelpdeskJobs#BangaloreJobs#BengaluruJobs#IndiaJobs#ITSupportJobs#TechCareers#ImmediateJoiners#15DaysNoticePeriod#QuickJoiners#HPJobs#PolyHP#TechCareers#ITHiring