Network Engineer

Job Title:

Work Type

Position Summary:

We are looking for an enthusiastic and detail-oriented L1+ Network Engineer to join our Network Operations Center (NOC) team. The ideal candidate will play a key role in monitoring, triaging, and supporting enterprise network infrastructure, ensuring high availability and performance across all systems. This role is perfect for professionals with foundational networking knowledge and hands-on experience in troubleshooting and escalation within a 24/7 operational environment.

Key Responsibilities:

• Proactively monitor network infrastructure using tools and dashboards (e.g. PingMon, SNMP-based monitoring, syslogs, and alerting platforms).
• Perform first-level (L1.5) network incident analysis, troubleshooting, and documentation.
• Execute basic network troubleshooting commands and tasks such as:

ping, traceroute, Routing Management (Add/Delete/Change)

• Respond to alerts, triage issues, and perform Catch & Dispatch activities to appropriate Tier 2/3 teams or vendors.
• Document incidents, workarounds, and resolutions accurately in the ticketing system (e.g., ServiceNow).
• Escalate unresolved or critical issues in a timely manner with all necessary diagnostics.
• Support implementation of standard operating procedures (SOPs) and maintain process compliance.
• Assist with maintenance activities and participate in planned outage support.
• Coordinate with internal teams and vendors for timely incident resolution and follow-up.
• Perform basic configuration changes on network devices under supervision.
• Assist in maintaining and updating NOC documentation and network topology records.

Required Skills & Experience:

• 1–3 years of hands-on experience in a NOC or network support role.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLAN).
• Familiarity with network troubleshooting tools and CLI commands (ping, traceroute, route configuration).
• Understanding of monitoring systems and alerting tools (PingMon, SolarWinds, Nagios, etc.).
• Experience with ticketing tools such as ServiceNow, JIRA or Remedy.
• Basic knowledge of routers, switches, firewalls, and wireless access points.
• Exposure to Cisco, Aruba, or similar network technologies.
• Strong verbal and written communication skills.
• Ability to remain calm and effective under pressure and during incidents.
• Willingness to work in a rotating shift and be part of 24/7 support.

Nice to Have:

• CompTIA Network+ / CCNA / CCNP certification (or working toward it).
• Exposure to SD-WAN, cloud networking, or network automation tools.
• Scripting knowledge (Bash, Python) for automation is a plus.

Working Conditions:

• Must be available for 24/7 shift rotations, including weekends and holidays.
• On-call support for incident escalations and major outages.
• Office and NOC environment with standard and extended monitoring hours.