Network Engineer - Cisco/Incident Management

Job Description

Key Responsibilities Network Troubleshooting: Identify and resolve basic network-related issues (e.g., connectivity, routing, and switching problems) using networking tools and devices. Configuration and Maintenance: Assist in the setup, configuration, and ongoing maintenance of routers, switches, firewalls, and other network equipment. Monitor Network Performance: Continuously monitor network systems for performance issues or outages, and use network management tools (e.g., nms,ems,gis,Dash board..) to detect and resolve problems. Incident Management: Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers. Support for Network Upgrades: Assist in network upgrades and configuration changes under the guidance of more senior engineers. Documentation: Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies. Collaboration: Work closely with internal teams (e.g., IT support, security teams) to ensure seamless network operations. Customer Support: Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution. Security and Compliance: Assist in ensuring network security protocols are followed and compliance standards are maintained. (ref:hirist.tech) Show more Show less