Network Engineer - Cisco/Incident Management

Role Overview: As a Network Engineer, you will be responsible for troubleshooting basic network-related issues, configuring and maintaining network equipment, monitoring network performance, managing network incidents, and collaborating with internal teams to ensure seamless network operations. Key Responsibilities: - Network Troubleshooting: Identify and resolve basic network-related issues such as connectivity, routing, and switching problems using networking tools and devices. - Configuration and Maintenance: Assist in setting up, configuring, and maintaining routers, switches, firewalls, and other network equipment. - Monitor Network Performance: Continuously monitor network systems for performance issues or outages and use network management tools to detect and resolve problems. - Incident Management: Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers. - Support for Network Upgrades: Assist in network upgrades and configuration changes under the guidance of more senior engineers. - Documentation: Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies. - Collaboration: Work closely with internal teams such as IT support and security teams to ensure seamless network operations. - Customer Support: Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution. - Security and Compliance: Assist in ensuring network security protocols are followed and compliance standards are maintained. Role Overview: As a Network Engineer, you will be responsible for troubleshooting basic network-related issues, configuring and maintaining network equipment, monitoring network performance, managing network incidents, and collaborating with internal teams to ensure seamless network operations. Key Responsibilities: - Network Troubleshooting: Identify and resolve basic network-related issues such as connectivity, routing, and switching problems using networking tools and devices. - Configuration and Maintenance: Assist in setting up, configuring, and maintaining routers, switches, firewalls, and other network equipment. - Monitor Network Performance: Continuously monitor network systems for performance issues or outages and use network management tools to detect and resolve problems. - Incident Management: Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers. - Support for Network Upgrades: Assist in network upgrades and configuration changes under the guidance of more senior engineers. - Documentation: Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies. - Collaboration: Work closely with internal teams such as IT support and security teams to ensure seamless network operations. - Customer Support: Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution. - Security and Compliance: Assist in ensuring network security protocols are followed and compliance standards are maintained.