Network and Infrastructure Engineer

About 2gethr: 2gethr is more than just a co-working space; it is a place where individuals and companies come together to pursue their dreams and turn them into reality. Our mission is to provide a harmonious blend of home, work, and leisure, creating an environment that inspires our members and employees to reach their full potential. At 2gethr ORR, our latest co-working space, we have prioritized flexibility in design to offer an aspirational setting where everyone can strive to become the best version of themselves. As the World's First WELL Health and Safety Rated Co-working Space and Southeast Asia's first WELL Precertified v2 co-working space, we are committed to providing a holistic experience for everyone at 2gethr ORR. Our core focus on flexibility, both in spatial design and community culture, is reflected in the range of amenities available to support our members round the clock. Reporting to the Co-Founder, we are currently seeking a talented Network and Infrastructure Engineer to join our team. The ideal candidate will be responsible for managing and overseeing our organization's IT operations, ensuring the efficient and secure functioning of our IT infrastructure while aligning technology solutions with our business objectives. Key Responsibilities include: - Designing and implementing network infrastructure projects based on customer or business requirements. - Performing all phases of network engineering, including requirements analysis, design, and implementation. - Collaborating with Project Management and Design Teams to translate initial scope into actionable items. - Developing Bill of Materials (BOM) and contributing to technology acquisition decisions. - Ensuring network services availability, including network connectivity, telecommunication systems, firewalls, routers, wireless capabilities, and network monitoring. - Daily management of the ticketing system to address and resolve incidents and service requests promptly. - Identifying software and hardware lifecycle upgrades and planning the upgrade path for device system software and hardware. - Executing network upgrades and refreshes in coordination with vendors, including testing, evaluation, and installation of enhancements. - Maintaining up-to-date knowledge of bugs or vulnerabilities in network infrastructure. - Procuring end-user assets and software, ensuring security hardening and maintenance. - Timely and effective resolution of end-user issues and requests. - Developing and upholding support policies, procedures, and standards. - Monitoring support ticketing systems to meet SLAs (Service Level Agreements). - Managing IT procurement, vendor relationships, and optimizing supplier interactions. - Planning and executing AV setups, selecting equipment, coordinating logistics, providing on-site support, troubleshooting AV systems, managing vendors, and documenting activities. Qualifications and Skills required: - 3-5 years of experience in enterprise network management and wireless platforms, preferably Ruckus and Cisco Meraki. - Proficiency in firewall security design, deployment, and support, particularly with Cisco Meraki MX and Sophos XG series. - Strong troubleshooting skills in switching technologies such as Spanning Tree and Stack. - Experience with VPN technologies like IPSEC and SSL VPN. - Broad knowledge of network technologies, including routing, switching, firewall, TCP/IP, DNS, WAN, and UC. - Familiarity with AWS cloud technology and network diagnostic tools. - CCNA or CCNP certification is preferred. - Demonstrated ability to manage product lifecycles, deliver projects on time, and utilize data for decision-making. - Cross-functional collaboration experience with engineering, design, marketing, and sales teams. - Bandwidth planning, ISP coordination, and familiarity with Basic Tech stacks, UX/UI design, and data analysis. This role offers an exciting opportunity to contribute to the growth and success of 2gethr by ensuring the reliability, security, and efficiency of our IT infrastructure. The Network and Infrastructure Engineer will play a crucial role in supporting our members and enabling seamless operations across our organization. If you are a motivated team player with excellent communication skills and a passion for technology, we invite you to join our dynamic team at 2gethr.,