Posted:1 month ago|
Platform:
On-site
Full Time
• Understanding of Network architecture of the assigned customers.
• Solutions provided by Airtel & competitors to the customer.
• Customer expectations from the solutions.
• Coordination with Technical stakeholders in customers’ organization.
• Ensures “right health” of all critical & high value solutions.
• Insights to planning for configuring solutions basis customer’s requirements.
• Single point of contact for the customer for technical engagements.
• Technical expert and enabled with all tools.
• Handling the customer escalation and provide the solution timely.
• Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs.
• Measurement of the all KPIs & Performances of the all Lease partners as per the agreement.
• Hands on experience on MS Excel & PowerPoint to present the team/function performance.
• Key Learner and innovative mind set to convert the manual jobs to automate through Tools.
• Auditing the work performance of the team and appraise subordinates.
• Incident management, people management, Problem management.
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